Killeen Nursing and Rehabilitation

Ms.Shannon make time to come and visit throughout my stay to check on me and my food preferences. The food is very good. I really appreciate the team at AVIR at Killeen nursing home, the physical therapy is amazing. This place has been very good to me

I would not send a dog I love to this place, much less a loved one. With a few exceptions they are terrible, cold people who only care about how much money they can squeeze out of people. Please avoid at all costs. If it were possible to leave half a star I would have done that.

UNCLEAN AND LIARS; DON’T BRING ELDERLY HERE! (READ UPDATES) FIRST IMPRESSIONS: Our first few minutes in the facility, and this is the “clean room” we walked into: random hair on the AC, a pile of blue clothing in the corner, a brown stain on the blanket, a dirty toilet, trash on the floor, and a very stuffy atmosphere. No greeting, no welcome, nothing. I will reconsider updating this review if we receive proper care, or if we decide to transfer elsewhere. UPDATE: I asked the morning janitor to clean the restroom. She used a dirty brush and some strange, foul-smelling soap water to scrub the floors. Then, when I asked if she could also clean the toilet, she used the same brush she had just used on the floor to scrub the toilet. UPDATE #2: - THE BAD: Our loved one was tired and wanted to leave the facility. We told the admissions staff that we would be leaving, and multiple staff members came and checked her out. They all said she was allowed to go, as my mother explained that we have home services that can provide the same care she received in the facility. We then asked a rehabilitation staff member if we could take a belt home. She brought it and asked her supervisor, who then said she would report us and have all of our loved one’s benefits taken away if we decided to leave against medical advice. This was despite us telling them multiple times that she would be with someone 24/7, just as we had been with her while in the facility, and that she already receives home care. They then claimed that if we left against medical advice, we would be responsible for paying for her stay and that Medicare would not cover any portion of it. A simple Google search I did before walking into the admissions office confirmed that this is not true and that it is a common myth or false claim that nursing homes sometimes spread. I asked the admissions staff to show me the law or rule in writing, but she claimed that they were not allowed to print anything out. When I asked her to show it on the computer instead, she tried to change the subject. After calling the nursing director and explaining again that we are with her 24/7 and that she already receives home care services, they now claim, “Oh, why didn’t you just tell us that in the first place?” and attempted to make the situation seem like a misunderstanding. It appears to be a case of uneducated staff spreading false information, seemingly to pressure families or generate money. Do not bring your loved ones here unless you hate them. The admissions staff also tried to make my mother seem uneducated. While my mother may not speak English as fluently as you, she clearly knows enough English to work in America, drive a Mercedes, own multiple Louis Vuitton and Chanel bags, and live in a house that they could only wish they could afford. - THE GOOD: Nurse Kim and the other staff who actually saw our loved one on a recurring basis were kind and professional, as all healthcare workers should be.

The facility is very clean and the staff here is always having a good time. They get to know the patients really take the time to help them feel comfortable. I rest assured that my family is in the best of care. The director of nursing reviews the patient care plans and makes sure to catch anything that needs a second set of eyes or review from a doctor. She communicates with us in a way that is clear and easy for us to understand. She’s honest with us and my family when we have to make harder changes for the best results and we appreciate it so much. They also helped us by providing us the resources we needed to make sure that we could bill our insurance company properly. This team really helped make sure that we were taken care of on every front.

The care that these residents receive is top notch. It can be hard being elderly and being put into a facility for care, especially for the families. The Assistant nursing director, idk how to spell her name but I’ll try, Theda, is doing a superb job she was super helpful and even made sure her other residents were comfortable as well. If this is the caliber of nurse y’all are hiring, I’m so happy to know that my family member is in good hands.