Gate of Heaven Cemetery

We just had burial these week and I'm very upset and disappointed with the lady who works for the cemetery from the beginning of the service she started to make us feel very uncomfortable asking the the pastor to hurry up and getting behind him and whispering to hurry up I has to tell her that what she was doing was not right for you is a business for us is a special moment when we say goodbye to a love one not happy at all with the cemetery or the lady

Best cemetery (baby land) for babies in the state of Maryland. Very clean and maintained well.

If you are okay with following up, providing reminders, adapting our plans based on restrictions, personnel issues, or operational inadequacies, then by all means, do not read on, and consider the Gate of Heaven cemetery. If you, however, wish to have a more seamless experience with a company that is organized enough to not make it your problem, then DO NOT consider Gate of Heaven cemetery. I have had a very bad experience working with Gate of Heaven Cemetery. During a time that is already stressful intertwined with so many other emotions, the staff has only added to our sense of helplessness and stress. I would strongly recommend looking into operational changes to allow for better organization and efficiency from the customer's perspective. I have many many family members buried and entombed at the Gate of Heaven. We had plots pre-paid, and it has still been stressful. The staff, though polite and professional in their words, are unable to really be organized and efficient. Payments were not charged, things held up, probably sitting in a folder somewhere. While they will coordinate with your funeral home just fine, I think it best that they do not have any interaction with their customers. Leave that to the professionals at the funeral homes who are able to provide their customers the understanding and support that is needed at these difficult times.

I called to try to find out about plots my family swore we owned and make arrangements for my mother, who passed away the night before. It was going to be a long and detailed conversation, as the plots were purchased in the 80's and I did not know under whose name. It was great news to find out we actually owned multiple plots. The office seemed very busy and I was placed on hold multiple times, which was ok, as up until that point in time, I was still able to get my questions answered. I could tell the woman I was speaking with, Martha, was getting frazzled with the multiple calls. She started quickly speaking over me when I asked questions and rushed me off the phone. She started to get details of our conversation mixed up and when I corrected her, she got very short and rude with me. When I told her I was trying to get the correct information from her to take back to the funeral home and she was rushing me off the phone, she very rudely hung up on me mid-sentence. I called back to speak to a manager or another person about her behavior and to finish arrangements, I was placed on hold multiple times again and then told I would be called back. If anyone has tried to plan a funeral during the holidays, you know time is of the essence and what you are told at one time will quickly change, and I did not want to wait longer than the already 2-week time frame to bury my mother. When you are in the business of death and dealing with people at their most vulnerable times, compassion should be considered of the utmost importance. Yes, you are a very busy business but you do not treat your customers the way I was treated when they were trying to get important information. My grandparents purchased these plots almost 40 years ago, I had no information but their names to give; it was going to take some investigation. Once it was figured out, the planning of my mother's burial needed to be completed. As I said, time is of the essence and I needed to call the funeral home back. My whole family is buried in this cemetery, grandparents, great-grandparents, aunts, uncles, great aunts, great uncles. Never once have I been treated the way I was today. Everyone else our family has dealt with at this cemetery has been fine, I guess there is always one bad apple in a bunch, and I guess Martha is it. As I said, a lot of my family is there, the grounds are beautiful.

I have a couple of relatives buried here. My Grandad and my Mom's baby sister. They take good care of the grounds. Minus the geese... It's not a bad place to have family buried.