Hospice Austin’s Christopher House

The worst hospice in austin. They treated my Mother and the immediate family horrible .After she entered Christopher house I had a professional Director from another local facility…very high end …to access the place and the situation after the diplorable treatment they gave my self and another family member while there for the 1st visit …We were both her full legal Power of attorney.and they refused her to come in and see Mom as a visitor even …the issue was this Directir discovered the place was redlined at that time which means she couldn’t send any of her residents from the assisted living facility she was in charge of there because it was redlined …Its supposed to be 24 hours yet they only allowed us 10 minutes w/ my Mother …they were so rude when I brought several dozen red roses for her last Christmas they refused them said she already had flowers …one small vase of a few Lillie’s I was appalled and Sad as the red roses were to be her Christmas tree …her last …My Mother was too and wanted the flowers and weeped … then when our other family member was drinking a Dr Pepper Mother asked for a sip and begged for ice or anything her mouth was so dry …the family member said I’ll get you one was 💔when the family member stepped across the hall and got Mother a drink they said no she can’t have it …Mother again cried …said please just some ice …Mother was in last stages of life terminal w/cancer and passed 5 days later .it was never available to Us 24 hours and treated her horrible she smelled they never elevated her swollen feet I tried to apply a little lavandar cream Mom asked me to and applied her face cream I had left bedside as Moms instructions….I was unable to be there or to hold my Mother’s hand while passing or even tell her I loved her …I am her only offspring.We were best friends my entire life beyond close … When she did pass just days after my only allowed visit they then called me but not until hours after her passing and wanted me to transport her body …I was so broken @ that point I did as they ordered and promptly…then they would not give Us her wallet Mother had already had already given me a bag w/ her hearing aids last cloths and under garments etc I left her w/ her wallet w/ cash in it in case she needed anything and her Identifications . They claimed they couldn’t find it after I continued to ask for it the funeral home then intervened because they needed her identification so she could properly be identified and file vital statistics reports etc. they refused the director of the funeral home also …because of timing and deadlines required officially by vital statistics We were forced to have an alternative …so the funeral home director finally said We will use the registered # on her pace maker as last resort to identify her to do the final filing and proper paper work and death certificates etc. so they could proceed also …All was so upsetting and beyond unprofessional…no wonder the place was redlined at that time .💔All of it and still horrid memories that haunt me as a daughter and her trusted legal POA…months after her passing and after We left the state to another state to bring my Mother to her final resting place where her plot and gravestone was already pre prepared by her next to my dad w/ double headstone …they then contacted me and said come get her wallet it was in the safe …how appalling ❗️💔 Worst experience of my life …continues to haunt me to this day …the other family members also …the place looks nice enough …well it isn’t !or wasn’t …Thank Goodness I had a good funeral home a great funeral director w/ compassion and helped so much …😔

The care and compassion is 12 out of 10! I'm a licensed PT of over 28 years. I have seen good and bad care. These people! Wow. Patient advocates like no other place I've seen. Kindness abounds all around. I can't describe how empathetic, kind, caring, invested and loving everyone was. These people are called to do this work. It's peaceful here. Dr. Wagen has the kindest spirit, ever.

I cannot say enough about the incredible care my mom received at Christopher House Hospice. From the moment we arrived, it was clear that this place is truly special. The staff showed an unbelievable amount of love, compassion, and genuine support not only to my mom, but to our entire family. Every single person we encountered was kind, attentive, and sincerely caring. It never felt like a hospital setting. It felt like home. The facility itself is beautiful, clean, and peaceful. The rooms were comfortable and thoughtfully prepared, creating a calm and dignified environment during such an emotional time. What stood out the most was how authentic and heartfelt the care was. You can tell this is more than just a job to them it’s a calling. They treated my mom with dignity and respect every single day. Our family will always be grateful for the comfort and support Christopher House provided. They made an incredibly difficult time feel surrounded by love. Thank you for everything.

My sister was dying and they really did a good job keeping her comfortable and they treated me nice I can Order a meal and they took time to talk to me

Being here and watching a loved one pass was such a peaceful experience for all involved. I hope that my journey is as beautiful. I recommend Christopher House for a home-like and family-centered experience. I’m grateful for everything they did for our family.