Olinger Hampden Mortuary, Cremation & Cemetery

I and my family at difficult time we had experienced sudden loss of our son. At the same time Olinger mortuary and its staff helped us generously to cope with our grief and guide us with clear and informative process about the burial of our son. I can’t thank you enough along with my family and our community for the professional services you provided us. I highly recommend Olinger to anyone who needs services. Thank you

I’m very familiar with this cemetery. I can explain a few things on the negative reviews. To Anne Marie’s frustration over the plaque- while the plaque was prepaid, the design was not finalized. Her father did not show up to the appointment after services to do this. Multiple voicemails were left for him but went unreturned. Bronze plaques are not cheap and they are not ordered until the purchaser has signed off on its exact elements. To the friends of Rodeo Russell, she is buried next to her mother. To the folks who are upset about markers being buried and overgrown- settling happens over time, the cemetery did not require granite under markers decades ago. They do require it now and have for many years. This hastens sinking and makes it easier to maintain. Folks can always request a marker be raised and leveled, but they do need to formally request it.

Just 3 stars due to my decades-long positive relationship with Dignity Memorial and the exceptional effort made by Funeral Home Manager Dany Truesdale to make amends for what was, without question, one of the most painful and mishandled experiences of my life—which is why the 2-star reduction. What occurred during the most vulnerable days of my grief — and the fact that many of my wife Vera's final wishes were not honored — was too serious to overlook. But what Dany did to make it right is too significant not to praise. If this space had allowed, I would have gladly rated Dany Truesdale with five+ stars without reservation. Despite pre-planning arrangements years in advance, every detail of that preparation failed us when it mattered most. Assurances made a few months prior were not fulfilled. Files were lost. Repeated calls were made to me on the date of death, asking questions already answered in the paperwork. I was pressured to come in person to sign documents pre-planning was specifically designed to eliminate—time better spent grieving with family and friends. Messages were taken inaccurately and passed along incorrectly. False claims were made about services included in our package, delaying Vera's obituary and online memorial by days and delaying the cremation process for over a week while her body lay in cold storage. The lowest point came when an “at-need specialist” returned a call I made to obtain some clarification around a misrepresentation of services — it was approximately 5:30pm. She made it clear she did not appreciate being reached after hours. Her tone, hostility, disdain, and disrespect were unlike anything I have ever experienced, let alone during a time of grief. Before escalating my concerns and experiences to HQ, I gave the local team one final opportunity. What happened next is why I am writing this review. Dany returned my call. She listened — truly listened. She offered a sincere, unreserved apology, acknowledged what had happened, and proceeded to go above and beyond in every interaction that followed. Her grace, professionalism, and genuine compassion restored something I had nearly lost: my confidence in Dignity Memorial. Dany Truesdale is exactly the kind of person who should be representing a company entrusted with families at their most vulnerable. She stepped up when it mattered most. This review is written entirely in gratitude and to acknowledge her exceptional service and care in righting what had gone so terribly wrong.

I cannot begin to express my thanks to Olinger Hampton mortuary funeral director Dany and Jessica when my mother passed on December 12, 2025 and my father passed March 5, 2026. They were there for us each step by the way as we were planning a combined service. They offered guidance and suggestions which made their service to be remembered for the rest of our lives. My parents had preplanned, and the mortuary was there to honor their wishes in accordance to their prearrangement. A valuable lesson that pre-plan Is definitely the way to go to make sure your loved ones wishes are honored. Linda Barnes

In my opinion, they have a very deceptive "sales" process. My experience was a presentation with lots of pictures and just a bunch of smoke and mirrors. So much clicking back and forth! I already own the burial plots, so it was very unclear how the price got to $22,000.... No matter what changes we made, the price remained roughly the same... Also...Turns out this is LIKE whole life insurance EXCEPT you are paying interest not making interest... At least that is what I understood from the little my "counselor" had to say. There was no rapport building, no discovery process, he didn't even take the time to read the old files we discussed on the phone! I spent more time driving there (3 hours) than he spent preparing for our appointment. No, he also didn't offer to do a video call. Instead I wasted a whole day for their dog show.... Because they didn't even bother to bring out the ponies.