EvergreenHealth Hospice Care

There are no words that fully capture what this place meant to our family and friends, but I want to try. My brother was in and out of this facility, going home in between when he could. Every single time he returned, he was met with the same warmth, the same dignity, and the same genuine care — as if he had never left. That consistency meant everything to us. The facility itself is wonderful, but it is the people who truly make it extraordinary. The entire team treated my brother not just as a patient, but as a person. During one of the most heartbreaking seasons of our lives, they made us feel less alone. I have to give a very special mention to Aeja. She stood out in a way that is hard to put into words. Her compassion, her skill, and the way she cared for my brother went far beyond what any of us expected. She is the kind of caregiver who clearly was born to do this work, and our family will never forget her. If your loved one needs this kind of care, please know they will be in truly exceptional hands here. From the bottom of our hearts — thank you.

Actually I wish I could give ZERO Stars. I was so disappointed with the hospice care that my husband received from Evergreen Hospice. He suffered much more than he needed to in his last week. I got almost no physical support for caregiving over the 3 months of his decline other than equipment and three 20 minute visits from a HHA (who was great!) due to delayed follow up by Social Work on his VA application for caregivers. I ran out of medications to control his agitation in his last few days of life because the nurse did not order it in time, even though I asked her to. In fact, he was supposed to have daily nurse visits, but no nurse showed up 2 days before he died, even though I called twice to ask when she would be coming. When my son called to report my husband's death, the person answering the phone told him that she could not find a record of him in their system. When she did, she gave the wrong home address to the funeral home so that the transport team went to my neighbor's house instead of mine. No one called me for 3 days after my husband died. If not for help and support from friends and family, he would not have been able to die at home with my care. So sad and so disappointing.

Our experiences with Evergreen Hospice was so disappointing. At the end of an 8 year cancer journey our dads goal was to die at home with his family. Our entire experience was subpar. We assured him he would get warmth, kindness and relationship during the process and that isn't what happened. You hear of other people who get so much care and relationship and our family did not. The nurse who came to do our intake was not warm or friendly. We didn't listen to our guts and hoped the rest would go better. It didn't. We had a second nurse come out to sign paperwork and were told it would take 30 minutes. It took 1.5 hours after showing up two hours late. My sick dad missed his shower because he was too exhausted at that point and never found the energy to make it to the shower again. Our weekly nurse was nice enough to the family but didn't do anything to build a relationship with my dad or us. It was all about meds. She would come in, sit at the end of his bed, stare at him and literally say nothing until he'd ask "So what do you want to know this week?" The only time they talked about anything beyond meds was when HE led the conversation. Imagine that, dying and you're having to try to build relationships with your hospice team. Even at the end, my dad was showing all signs of active dying and we had to ask for everything. We found out he should have been getting up to two baths a week and it was never brought up or offered. He got ONE bed bath in 5 weeks because I his daughter asked his nurse to clean him extra after some care due to him feeling unclean. Only then were we asked if we wanted an aide to come bathe him. He got a bath the day before he died and that incredible aide told us he should have been given this twice per week. She was so kind to my dad and he whispered to me after what a special person she was. If only he could have received that those 5 miserable weeks. We didn't even know it was an option. We also knew he was actively dying and had to push for more visits to assist us after sharing our concerns but the nurse just kept saying maybe days, maybe 1-2 weeks but we all knew it was coming fast just by looking at him. We had to ask for daily visits moving forward as we were promised in our intake. Our nurse didn't go over any of the things to expect other than he will fall asleep and not wake up. They did not prepare us at all. He did not fall asleep. He struggled until his last breath. We struggled to adjust him. We weren't told of terminal agitation or the death rattle or anything to help us. We were referred to the manual. We are a small family, sleep deprived, exhausted and mentally spent watching our loved one die and to be referred to a manual when we know others got high touch support from this company is so disappointing. We only got a follow up call once during our entire 5 weeks from our social worker and unlike the manual said, nobody came out to help or assist us when he passed. We did call for an emergency nurse this past Saturday. (Kelsey) She was lovely. She taught us how to reposition him, helped us learn other things that nobody had prior and was very clear that we were likely in the final hours. We wished we had that care the entire 5 weeks. The worst part. My dad passed Sunday morning at 1am and we notified hospice immediately. We didn't hear a word from anyone from Evergreen moving forward. At 4:00pm Monday evening, my mom had to call them. Not a call or text from anyone after losing our amazing dad. Not our nurse, not the social worker and not one person from Evergreen called or texted to check on us or offer condolences. In a time of great mourning we felt so uncared for by the entire agency. I feel everything my dad felt was exactly what they ended up being. How disappointing. There is nothing to be done now but I hope moving forward other families get better treatment than we did. It sounds like they do reading other reviews which makes it even more disappointing that my dad didn't. And now I have to carry knowing he got subpar care compared to others.

My dad was in hospice care at my home in Redmond for the last 18+ months, with Evergreen Hospice providing oversight, medications, and assistance. I cannot speak highly enough about the exemplary service we received by every member of their team. First and foremost his nurse Nicoletta, who was so helpful and kind. Also Saikou, his hygiene assistance person. Even Janelle (social worker), Linda (weekly calls from her, a volunteer!) and others who made sure we as the family had everything we needed. I will ALWAYS be grateful for your tremendous support. And to the team of doctors and nurses at the Hospice center in Kirkland where we took him for his last week, you all made the experience full of care and support. My family is so thankful.

In my experience being on hospice home care with Evergreen since March 2025, I find it to be a bureaucracy like any other. Worse, it is mired in illogical Medicare rules and allopathic short-sightedness. Most hospice companies are likely similar. I'm questioning whether hospice home care is the best choice for me and others if you are still mobile and independent with intact cognitive skills, despite a terminal diagnosis. On the good score, my current social worker is excellent, kind, and validating. (The first I had to replace for inability to create rapport and a punitive manner). And the third volunteer is wonderful, and always eager to be more helpful. (The second one made an unwelcomed attempt to push their religion on me. Evergreen was swift and caring about replacing them.) Earning 3 stars instead of 5 are a couple complaints. Communication with the nurse is extremely difficult, having to be screened through a non-medical clerk before any attempts to forward a call to the nurse who may not answer. They won't just take a message and pass it on. If I don't get a timely response, I have to go through the whole screen again, likely with a different phone answerer. I'm told that "protocol" forbids easy direct texting, adding frustration, unnecessary delay, and energy drain for me, and no doubt others. Sadly, this lack of a 21st century use of technology downgrades Evergreen's quality of care in my view. In my experience, narcotics or steroids seem to be their answer to everything, including minor and intermittent aches, or even shortness of breath on exertion. Hostage to Big Pharma, they know nothing about time tested natural supplements. Their charting system can't even recognize the names of common naturopathic remedies more effective for managing symptoms without making them worse or adding new complications. I don't know if other hospice companies provide comfort care modalities such as acupuncture, chiropractic, or massage. Evergreen does not, which is really too bad.