Lighthouse Hospice and Palliative Care

I don’t even know where to start, other than to say thank you. Lighthouse Hospice was there for us during the hardest time of our lives, and they were everything we needed them to be. Every need, every wish, every question we had was met with care, patience, and compassion. When something came up, they found a solution. When we were confused, they explained things clearly. When we were scared, they helped us feel a little more steady. Jackie, Beth, Dawn, Kathy, Kelly D., and Kelly were the people we worked with, and we will always be grateful for them. They cared for my wife with dignity, kindness, and respect, while also guiding and supporting us through every step. Thank you for helping us through the most painful time of our lives. Our family is truly grateful.

Our family member is being cared for by the most compassionate, commuive devoted and skilled hospice professionals. We are greatly relieved that the Hospice nurse communicates with the nursing home staff and directs them with ongoing changes in medication and care, as well as staying in close communication with me. There is a very quick response to changes in status and comfort is offered for every type of situation so far. I highly recommend Lighthouse Hospice to everyone who needs help with a difficult, confusing and changing medical decline.

Words cannot adequately describe the attention, care, and compassion our family received from the Lighthouse Hospice team. My wife of 51 years passed away following a sudden pancreatic cancer diagnosis. After a valiant effort at treatment, she began to weaken, and Lighthouse responded within an hour of my call. They provided a concise plan of action along with immediate care and comfort. I want to share my heartfelt gratitude for Jackie, Jenna, Ruth, Ashley, and Beth. This team’s level of communication and genuine compassion provided immense comfort during our most difficult time. The group truly exceeded my expectations.

I would not use this company at all! Short staffed and just wanted the money. They will euthanize your loved ones. Desensitized towards the patient considering them expiring. Talking about it in front of the patient. They try to move fast getting the case out of their way. Most dehumanizing experience, I do not recommend them.

I lost my mom 30 days ago. She was on hospice, at home, for about 3 months, and together we chose Lighthouse. Overall, we loved Lighthouse and everyone who took care of my mom. The reason for my 4/5 stars is simply due to the lack of communication once my mom passed. I’ll share more for those who wish to read. I would still recommend this company over all the others I interviewed; the care my mom received was compassionate and respectful. All of her wishes were honored, and as her caregiver and daughter, that’s all I could ever want. Gail and Jenna were so great at answering our questions and addressing mom’s concerns during the admission process. They were respectful of mom’s wishes, and we eased into services. Our nurse was Jenny and she was wonderful! We started with visits every 2 weeks, then weekly, and at the end Jenny came daily. She took her time to listen to mom, listen to me, answer our questions, and she was honest about the dying process. Mom passed on a Sunday so we had a weekend nurse; I asked for Jenny to call me the next day. That never happened. I waited until Wednesday and finally called because I didn’t understand why no one called me. Jenny explained she was off on Monday and was very kind and helpful in our conversation. Our aides were Gladys and Amber; both were very professional and friendly. They treated our home and us with respect. Again, that’s everything I could have asked for and more. We had the massage therapist Chelsea come out 2-3 times, mom loved that and it helped with her neck pain. While it took awhile to get this service setup, Jenny helped make it happen. This was the only person who called me after my mom passed. She was lovely. The social worker Jessica was okay. The only thing I was seeking from her was counseling and emotional support for mom, which she provided once. But there was some empathy missing in her words. Otherwise she said she just helps with paperwork. Maybe develop a checklist of things people should have firmed up at the end of one’s life… We didn’t need that, but I’m sure others less organized would appreciate that. Ron the Chaplan was so wonderful and mom very much enjoyed his visits, despite not having a religious connection at the end of her life. In closing, Lighthouse was wonderful at taking care of my mom and honoring her wishes, and ultimately allowing ME to honor her wishes. I thank them deeply for their services and would recommend them. My only issue was the lack of any communication once she passed. I called and spoke to a supervisor, which then resulted in a follow-up check in call from their bereavement coordinator and our nurse. Unfortunately I found the bereavement coordinator to be less than compassionate; it was like talking to a robot. She just didn’t care. I realize you all deal with death and dying every day, but the rest of the general public does not. The first phone call I get from hospice, after my best friend dies, shouldn’t be the equipment company letting me know they’ll be by in 20 minutes. I understand majority of the patients you care for are in a facility, but I recommend you do better follow-up for those who passed at home. Because this just wasn’t it.