Heartland Hospice

I am so grateful for everyone at Heartland Hospice for the outstanding care they provided to my aunt and to our family. Once we decided that my aunt would benefit from hospice care, Heartland stepped in and answered all of our questions, they understood my aunt's condition and worked to support her, and they communicated really well with the family. It was a relief knowing that the hospice nurses were checking on my aunt regularly and making sure she was comfortable. Cecilia in particular was extremely experienced and quite wonderful to my aunt. Those one-on-one interactions meant a lot to my aunt in her final weeks. Learning that hospice care can last for months if needed made it a perfect choice for my aunt who just wanted to be comfortable at home with her cats. And she was able to do just that until her death. Thank you to Heartland Hospice.

The Heartland Hospice working with my family was very professional, courteous and caring. Assistance was provided each step of the way. Our concerns and needs were met in a timely manner. The interaction with the assigned team members was great. I would recommend their services to anyone should the need arise. Blessings

I would not recommend Heartland. The most disorganized people who I could not rely or depend on during my grandfather’s most vulnerable time in his life. I would have to pester them to get us the medications or documents we needed. Calls and appointments were always late, sometimes making us wait for hours. Sometimes nurses would completely forget to call us back while my poor grandfather suffered. Everyday I needed their help there would be a mistake. Laurain and Natasha were the only two I could count on but I realized that too late. My grandfather deserved better. I will carry his painful last moments in my heart for the rest of my life now. Just because these people are dying does not mean they do not need careful and attentive care.

The on-site nurses and aides are great. Heartland’s administrative support is a different story. We were told supplies had been ordered and that was not the case on many occasions. Promised call backs from the doctor came 4 days later than promised and that took a call to the administrator for that to happen. Same lack of response for the nurse manager.

As a professional in the Anne Arundel County area I feel very comfortable referring my elderly residents to Heartland Hospice. The care and concern shown toward the residents and the care given is very kind and heartfelt. I have always found the staff to be understanding and supportive of not only the patient but their families as well.