Osceola Memory Gardens Cemetery, Funeral Homes & Crematory

So disappointed. New management bad. So sad I can’t even decorate my son’s area because people steal decorations. I have filled out numerous reports and they tell u they will call u back and don’t. There staff tells u not to put anything good. People are even stealing dollar decorations. I didn’t have that problem with old management. I won’t recommend to anyone. They don’t care after u have spent ur money there and are not doing anything to fix the problem. I have spoken with several other people who have their loved ones there with the same problem. Don’t do it!

I am extremely disappointed with the customer service we received from Osceola Memorial Gardens regarding my father’s gravestone. We contacted the cemetery after noticing the vase on his headstone was missing, and unfortunately the experience with Becca was upsetting and unprofessional from the start. When we called to ask for information, Becca was rude, dismissive, and showed absolutely no empathy. We simply wanted answers about what happened to the vase and were never informed beforehand that families are responsible for replacement costs if a vase is damaged or stolen. Even though we were willing to pay for a replacement, Becca could not even provide us with pricing information. Instead, she responded with comments like, “It’s not the cemetery’s fault it was stolen,” and “Y’all are not the only family,” which was incredibly insensitive considering we were calling about our loved one’s grave. My mother later went to the cemetery in person, and Becca continued to deny responsibility and insisted the cemetery does not remove vases and that she “didn’t know what we were talking about.” Her attitude throughout the entire interaction was rude, unhelpful, and completely lacking compassion. Someone working in a cemetery, where families are grieving and emotional, should know how to communicate with care and professionalism. Thankfully, we later spoke with Sheila, who was wonderful. She took the time to listen to my mother, investigate the situation, and genuinely help us. Sheila even took a photo of my father’s gravestone and later confirmed with a cemetery worker that the vase had actually been placed upside down and was not broken at all. After all the unnecessary stress and heartache, this issue could have been resolved much sooner if the front desk staff had been more knowledgeable and compassionate. Thank you, Sheila, for treating our family with kindness and respect during such a difficult situation.

Not to be trusted!! My grandfather died in February and my grieving grandmother still doesn’t have the headstone she paid for (~$4600). They are old school and pay everything in cash. That means this place has had the money for 9 months and hasn’t delivered the service that was paid for. They basically robbed her. There was a supposed 7 month wait for the stone and one of my uncles planned to fly back in October to place the stone. As October approached, they dodged calls until finally claiming they never submitted the order! My uncle flew across the country to visit a still unmarked grave. They then promised a stone in December for placement in January. My family came down for our first Christmas without my grandfather and Merry Christmas to us - still no headstone. They’re back to dodging calls so we’ll be visiting in person.

At first Monica seem to be ok I wanted an autopsy done for my son and the person she referred told me she Could do it, but it would not be accurate because it was 10 days past after his passing and she was all Hanzi with my husband every time I try to eliminate something from the funeral cost to make my payment list they keep adding something extra. We forgot to add this. Monica and Oscar Then monica cut my son hair without telling me while at the service I said I wanted to cut some hair she said she already did cut some and and placed it in a bag now after the service she gave someone the bag with my son hair but never gave it to me never got his hair she was not professional to me and Oscar ended up at my job, asking me for the balance that was owned They’re very unprofessional or they just pick and choose who they wanna give discount to or not because my son was eight years old and I paid almost 18 grand for a child’s funeral His name was spelled wrong the only person was nice was the owner tom I think that’s his name but Monica made him seem like he wasn’t Reasonable but when I talked to him he was so sweet

I am writing to express my profound disappointment and concern regarding the mishandling of my father's memorial stone by your staff. This negligence has caused my family and me considerable distress, especially on Father’s Day. On the day of Father’s Day , I noticed that one stone was placed back to its location and my father’s memorial stone were left on the ground. While the other person’s stone had been put back in place, my father’s stone remained on the ground. When I inquired about this, I was told it was due to a sod issue. This explanation seems inconsistent since the other stone was properly placed. It feels as though this was an excuse to cover up the oversight. When I was eventually informed that my father’s stone had been put back, it was evident from the provided picture that it was placed incorrectly—on another person’s grave. This mistake would likely have gone unnoticed had I not taken and referred to previous photos showing the correct placement of my father’s memorial stone. Can you believe that? They actually put our stone on somebody else’s body. Thank God I had before and after pictures. Pictures I have taken of us cleaning the memory stone clearly show that our stone was between two specific people. Please be cautious because this is a really bad mistake and if you are spending all this money, you want to make sure things are done correctly. The sad part about this is that we have no way of knowing how many other people this has happened to. Who knows if your grandfather, mother, sister, or any loved one’s memorial plaque is sitting on the wrong grave? It happened to me where they went ahead and put the wrong plaque on the wrong grave. Shame on you. Enclosing, if you read the comments that were left prior to me, you can see that this is not the first time mistakes have been made. This has happened to others as well. Look up the review of Sarah Rivero and others.