Emmanuel Hospice

There were two nurses while my mother was in Hospice care and they were both amazing. I received all the support I needed during and after. I could not ask for any more and I am so grateful for what they did for my mother. Y'all are angels

My mom had been on hospice for quite some time. She just passed yesterday morning. And her RN Julie was amazing, her social worker. Emily was amazing, the aid that she had. Nicole was great and the chaplain David was such a blessing to our family. I would definitely recommend emmauel Hospice. They made our experience so much better

This hospice should be shut down for how negligent they are. I feel so bad for families who actually use this place as their hospice. I’ve worked in the health care field as a care provider for over 8 years, have went through multiple hospices over the years as residents have passed, and I’ve never dealt with such carelessness as I have with Emanuel. After also talking with the nurse at Metro, she said she will no longer be recommending people to Emanuel. She was blown away by my experience and how they treated the patient on hospice. This place needs to be looked into because they only care about the money, not caring for your loved one.

My mom died October 14th, 2025 and If I could do negative stars, I would. I’m writing this because I can’t stop replaying what happened to my mom under Emanuel’s in home hospice care and the pain it caused my mom, my dad, my brothers, and me. I don’t even know where to start, but I need anyone considering this hospice to understand how deeply this hospice failed us. Please choose ANYWHERE else for your loved one if you truly care about them. No family deserves what we went through. Emanuel Hospice staff were barely present. We never saw nurses regularly. EVER. There was no consistency, no guidance, and no one there when we needed help the most. Every time we called, we had to go through the same routine: explaining all her meds, her conditions, the concerns we were having…over and over like we were strangers calling a call center, not a family in crisis. There was no direct number, no real point of contact. Just endless repetition while my mom was screaming for help and suffering in the background. I even have multiple videos of my mom screaming for help and me on the phone begging for someone to come as evidence because it was just unbelievable. When she was near the end, we were told by the nurse it was “up to us” whether to turn off her oxygen and that it won’t matter because she’s brain dead. I was speechless they even said that and have video evidence of them saying this. The next day, she was more aware but gasping, crying, grabbing at us, screaming “help me” over and over. She was terrified and in pain, and I can’t unhear her voice crying out for help. Her oxygen dropped to 38 and she was fighting for every breath, yet no one from Emanuel hospice was there. My dad had to rig two oxygen tanks together just to get her oxygen up. We had so many moments where we thought this is it. It was almost like she died multiple times. That’s not hospice care. That’s abandonment. That’s causing serious trauma. This went on for 2 days straight…no exaggeration…literally two days straight of her in distress and pain. The few times someone did come, they stayed maybe 30 minutes & tried to leave. One of those times, my dad told the nurse he couldn’t keep giving her the morphine anymore — she was struggling so much, and he didn’t know what to do and was not comfortable administering the morphine anymore himself. Instead of the nurse from Emanuel Hospice stepping in with compassion or taking responsibility & doing his job, the nurse actually tried to leave & gave my dad attitude. It wasn’t until his boss called him and told him to do it that he finally stayed & administered the medication. That is the definition of negligence and indifference. Those last days have destroyed me. I can’t eat. I can’t sleep. Every time I close my eyes, I see my mom reaching for me, begging for help I couldn’t give her because your hospice wasn’t there. I think about how I could’ve made it better, how she suffered because no one came, & it eats at me every single day. I can’t even put into words how deeply this has affected me. I’m just praying to find the strength to keep going, because all I see when I close my eyes is her screaming for help, & it’s unbearable. The trauma this has caused me is like nothing else. If I had the money to sue, I would — not out of revenge, but because what they did was neglect. Emanuel hospice failed her & failed us. No other family should have to go through watching their loved one, especially their own mother suffer like. What we experienced wasn’t peaceful, it wasn’t compassionate, & it sure as hell wasn’t hospice care. It was hell. They need to know the damage they caused. Because if even one more family goes through what we did, it could break them indefinitely. No one should have to watch someone they love die like that..alone, in pain, & begging for help while hospice is nowhere to be found. I’m asking that you review my mother’s case immediately, provide a written explanation for what happened, & tell me what changes will be made to ensure no other family endures what we did

We used Hospice home care. Airana the nurses aide,came in to washed my mom and changed her sheets. She always had a smile. Andrea the spiritual caregiver would read scripture, pray with mom , and has one of the most beautiful singing voices there are.Joan the massage therapist came in and helped mom with soreness from being bed ridden. Debbie and Tammy were the nurses that kept everything straightened out. Karl our social worker, made sure everything ran smoothly. We had to call the office at night and weekends at times to have someone come out for an issue. On the final night they came to pronounce her death,to wash her up,and to prepare her for the funeral directors to pick her up. That’s what Emmanuel has to offer you. A team helping you at anytime 24 hours a day. Thank you for all that you do.