Capital Caring Health Headquarters

My father is currently on hospice, and we made the mistake of choosing Capital Caring. My father was discharged to home hospice for comfort care and his pain is still not under control, they lowered the dose from what he was getting when he was discharged from the hospital! The aides and nurses say he "seems fine" when they're here (once or twice a week) so based on that documentation the physicians (who have yet to return my call despite asking the nurses to have a physician call me) don't want to make any changes. When I first brought my complaints to the case manager her initial response was that there are other hospice agencies. If your loved one needs hospice care I highly suggest you find someone other than Capital Caring. My father is dying at home, in pain, and I'm trying to find another agency while caring for him. Absolutely horrified by this agency and their absolute lack of compassion.

Capital Caring Hospice has been stellar...and I don't offer compliments easily. The nurses and social worker work well together; they and the home office respond quickly to our calls; they are kind and genuine. Thank you, TK & Christine, for such great care and attention toward my father-in-law.

Update (1.20.26): Kimberly Grove, VP Executive Director of Operations, responded to our family’s initial email with apologies and expressions of deep regret and invited further discussion. Despite our follow-up, there has been no response in over a month. This experience has made it clear that this organization offers words without follow-through. Families deserve better during end-of-life care. ------ Mixed Experience — Excellent Nursing Staff, Disappointing Leadership Capital Caring Facility: 24419 Millstream Drive, Aldie, VA 20105 The nurses and nurse assistants who cared for my mother in hospice were truly exceptional—kind, patient, and compassionate during an incredibly painful time. They provided the level of care every family hopes for at the end of life. Unfortunately, our experience with leadership was deeply upsetting. Clinical Director Shannon Connors entered my mother’s room without knocking or introducing herself and spoke to our grieving family in a loud, dismissive, and confrontational manner. There was no empathy, no attempt to problem-solve, and no acknowledgment of the situation. We later spoke by phone with Regional Executive Director Angi Stapleton, hoping for clarity and support. Instead, we were given confusing and contradictory explanations about policies that were never provided in writing, along with insensitive implications about family presence during end-of-life care. More than half the facility was empty at the time, yet no effort was made to accommodate a large family saying goodbye. We were never assigned a bereavement coordinator, and the social worker never introduced herself or offered support. Hospice should be centered on dignity, compassion, and family. While the nursing staff embodied those values, leadership did not.

I cannot imagine a worse hospice experience than what was provided by Capital Caring. The nurses who come to your house are always abrasive and rude, completely lacking in respect and courtesy. But to make it worse, they also give conflicting information from what the nurses who assist by phone during off-hours (under supervision from an LPN) give. So while phone nurses instruct me to give "x" amount of morphine in "y" intervals, the nurses who then show up to your house say you should be doing a completely different regimen. I can't tell you how distressing it is to hear that, feeling like now you're responsible for whatever happens to your loved one. So irresponsible and traumatic - possibly carrying that pain for life. Then the nurse who was supposed to show up within an hour of my loved one's passing to pronounce, showed up 2 hours later with no condolences, apologies or kindness of any sort. The social worker assigned to my case was cold, unreachable and only called almost a week later to ask if I wanted bereavement counseling. I don't understand how a company that is supposed to assist you through the hardest, most emotionally grueling time of your life can be so devoid of emotion, common courtesy, kindness, compassion and.... well, CARING, as in their name. Their only saving grace is the nurses who assist by phone, who always responded with a sense of urgency, compassion, extreme care and support. But when your loved one is in pain and dying, you need that in all areas. I would not recommend Capital Caring to ANYONE. Chose literally any other company that offers hospice in your area over this one.

I do not recommend Capital Caring Hospice. Please choose another provider for your loved one. Sadly, my husband passed away recently after a long illness with Alzheimer’s disease. We called Capital Caring to help us with his final days and it was a complete disaster. My main concern is that it took a nurse two and a half hours to come to the house after he passed. The funeral home cannot come to the house until after the official pronouncement of death. It was a total of 5 hours before my husband was transported. Rigamortis was beginning and we were not able to fulfill his final wishes to have his body donated for research due to the delay. Multiple phone calls to the staff and no return call. Capital caring is completely unprofessional and did not treat my husband with the dignity he deserved. In addition, my daughters are very upset that they had to remember their father’s final hours this way.