AseraCare Hospice Care, an Amedisys Company

Hospice at home was the best decision we made on behalf of our Mother. The nurses, chaplain, bath aides, case/social worker, folks in back office, everyone involved was exceptional. AseraCare was fully supportive in every aspect of her care. They enabled me to carry out her wish of being home until the end. God Bless these wonderful people, and thank you.

I've worked with different hospice programs throughout the years with loved ones, and can proudly say AseraCare has been by far the best. The staff and nurses made my family and I feel safe and assured of what to expect and prepare for. Staff went out of their way and helped prepare our home for at home hospice and checked with us reguraly. From the moment you're enrolled and even after your loved one has passed, AseraCare has been in touch to guide you even through the process of grief. The monthly brochures we received stood out to me from this company, they helped more than I expected and am grateful for every one them. Although it was a difficult time, I'm gratefull AseraCare was there through every step of the way.

Extremely disappointed in the hospice experience with AsceraCare. I first want to clarify that we did not have a bad experience with any particular individual, the nurses, chaplain, bath aides and social worker were all pleasant and knowledgeable. Shout out to the wonderful Chaplain, Dave and Nurse, Kim. The problem is that very little went the way we were it told would go in our initial discussion deciding on a hospice agency. Our biggest complaint is the total lack of continuity of care. We were told my mom would have a team assigned to her, and except for extenuating circumstances, it would be the same nurse, bath aide, etc. In the short 5.5 weeks she was on hospice, typically seeing a nurse twice per week and aide once a week, she was sent several nurses and several bath aides. My mom wanted someone to get to know her and someone that she could also get to know and love. My dad and I wanted someone that would be able to follow her journey and recognize the subtle changes as her time grew short. I am a nurse and am familiar with the dying process and have attended a few deaths but I still needed that personalized knowledge of a hospice nurse for my mom’s unique journey. Nurses and bath aides did not come when we were told they would come. We were often left waiting in a time that meaningful moments were precious. If someone responds asking me to contact AsceraCare about my concerns - we did, many times. Nothing changed. Supervisors apologized and assured things would get better. My dad even ended up talking to a VP. It was too late to make a change in companies. I wish we could’ve had someone near for more than 20 minutes a day, especially in the final 48 hours of her life. I always had such a positive view of hospice. I no longer do.

It has taken me 9 months to write this but I just want everyone to know how wonderful AseraCare hospice was to my Mom, and to me. They called me every time they were there with my Mom to give me an update and to see if I had any questions. The office called several times to see what they could do even for emotional or spiritual needs. And even 9 month later I am still receiving Bereavement newsletters from them, which to me are very helpful! I feel they are the best company around.

Recently my family used the services provided by AseraCare for my father. The care and support provided by the AseraCare team was exceptional. Everyone from the administrative staff, nursing staff and Chaplain were so very helpful for our family. We are forever grateful to this team of professionals that supported our family and cared for our loved one during this very difficult time. With Sincere Appreciation, Sonya Huscroft