Focused Care at Pasadena

Mom has been at Focused Care / Pasadena for a month already. From the first day, this has been a great experience. Staff really cares about patients, they go above and beyond to take care of them. Mom is happy. The administration is always available to us to answer questions, and help us navigate any issues promtly. We are grateful to have found you! Thank you! Amara

Focused Care is a good place to come and do rehab. I am currently a resident here receiving rehab here and it has been great. All the employees are friendly and they are taking good care of me. The building is clean and doesn't smell. Everyone has great customer service. I would recommend this facility.

We chose this facility based on a friend’s recommendation that the care was excellent. Unfortunately, that was not our experience. I arrived with my mother at the scheduled time provided by the hospital social worker. Upon arrival, she was not given the welcome kit until the next day. That same night, she did not receive her nighttime medication because the facility said they didn’t have it. The staff was aware she would be arriving that evening, so this was very concerning. The Director of Nursing later told me there was a miscommunication between the hospital, the facility, and myself regarding her medication, but regardless, my mother went without it. During the night, when she needed assistance to use the restroom, response times were so slow that she attempted to get out of bed on her own. This was extremely unsafe, especially since she had recently undergone heart surgery and was in a skilled nursing facility specifically for support and care. She could have easily injured herself. The next day, she was not served lunch while other patients received their meals. Later that night, she became sick and threw up. She called for help using both the bathroom call system and the call button by her bed, but no one responded. She had to yell and go into the hallway to get assistance. A nurse returning from break was the one who finally helped her, and even she questioned why the nurses at the station had not responded. If I could give this facility zero stars, I would. If you care about your loved one’s safety and proper care, I would not recommend bringing them here.

My experience at Focus Care at Pasadena has been wonderful. The staff and everyone has been very helpful and nurturing. The care they took of my husband was great. I recommend Focused Care to anyone. The patients are treated with respect and dignity. Hats off to everyone at Focused Care at Pasadena

I had a loved one stay temporary at Focus Care recently where the staff was very attentive and trustworthy and the care was good. You can tell the building is older, however, the staff maintains it very well. It is clean and smells good. The Administrator is very professional, easy to talk to and answered any questions I had. The new Director of Nursing was also professional and handled all my clinical questions and concerns in a timely manner.