Legacy Mortuary Service of El Paso

Ernie helped my family navigate the end of life process for my mother with kindness. He was helpful with our questions and explained the entire process with detail and care. We appreciate the services of Legacy Mortuary.

AJ quoted us a price and said he would email statement to us, we never recieved it. My step dad passed sooner than expected and we called to begin process. It’s now Saturday so very hard get ahold of anyone much less AJ. So they are gonna send someone out and are expecting payment of nearly twice the amount quoted. We were quoted $995 (just like they advertise on website) plus the $100 for a permit and $10 for ea death certificate. So right under $1200 is what we expected. Melissa calls and says payment of right under two thousand or pay by zelle and it will be $65 cheaper has to be made first. How can you do this to grieving people just take advantage cause you know we’re in a bad spot. Shame on you!!!! Don’t support this business that has no compassion.

The staff was very helpful and understanding. They helped us in whatever they could to make this difficult time easier. Thank you.🙏

Worse company ever to pick up a family member these people picked up my mom and put her in a body bag no quilt no cover just a bag with a zipper our family have been having nightmares and dreams for the past four months since they took my mom and I tried to speak with the owner all i got was well we dont do that!! Not a sorry if that happened nothing the owner was heartless and un compassionate I dont even know how she deals with death! Then she tries to tell me its november like saying its been four months get over it! I really hope she can sleep at night because she will have to answer to one judge for lying. We had over 30 people in our home when they took my mom so I guess we all made it up PLEASE DONT USE THIS SERVICE THEY LIE AND HAVE NO RESPECT FOR HUMAN LIFE!!!!

Services to Funeral Home, Helpful