Twin City Monuments

Called to order a headstone for my 50 year old Husband's grave. As that isnt hard enough. I had a drawing done and approved by Nininger cemetery. Kathy said I couldn't have if I haven't placed an order. This is a difficult time already and now she tells me im basically lying. Wow I guess you dont need my business.

I ordered a grave marker for my brother from Cathy and during the order process she told me she would take a picture and send it to me when it was installed. After waiting a month to hear from her I called and asked when the grave marker would be installed? She told me it had already been done and I was notified, but I told her I hadn't heard from her and asked her to send me the photo. She told me she didn't have a photo, so I replied to the email and said you told me you would send a photo, but she never replied back. I had to get the guy who worked at the grave yard to send me a photo, which he did. The company did do the work, but the customer service was poor!

I attempted to buy my baby’s headstone from here. I am very happy that we went elsewhere. Cathy was extremely aggressive over a very small hiccup- a correction that she claims never made it back via snail mail. We were not upset and even believed her (now I have doubts). 10 days after mailing the correction with no follow up, I called and asked if we could confirm the correction via email, fax or in person before paying in full in order to make sure it was ready by our deadline without the mistake- especially since mail was allegedly not getting to her. We were more than willing to go out of our way to make sure it was right (I offered to hand deliver a check & sign the correction in person on any day that worked for her!). Instead Cathy yelled at a bereaved mother who was trying to buy her baby a grave marker. I have never been treated so poorly by anyone and would not recommend anyone do business here. Minneapolis Granite was much more professional, empathetic, and at a lower price.

I am beyond upset with Twin City Monuments and Cathy, whom we worked with. I would not recommend this company to my worst enemy. Cathy is unresponsive, unhelpful, and rude. It should have been a red flag when Cathy couldn't be bothered to get out of her chair to show samples of headstones and provide options for my mother's headstone. Both my grandmother and my wife were unimpressed from the beginning with the service provided but we pushed forward because we wanted to get my mother's headstone sooner rather than later. We ordered a headstone through Cathy and ended up making a change to the border of the headstone. We decided we wanted granite instead of concrete. We were told this would take additional time, which is completely understandable. Several weeks went by with no update from Cathy. We made a follow-up call to better understand the timing and were told the granite should arrive in about 2 weeks and then be engraved and installed. Two weeks came and went with no update. When we reached out for an update Cathy was rude and dismissive. I was told she didn't appreciate the follow-up calls and it wasn't her fault that we made a change to the order. I was simply asking for an updated ETA, NOT complaining about the length of time it was taking. In the end, Cathy said, "I am refunding your money, and you can go somewhere else!" She then promptly hung up on me. Please, please, PLEASE, go anywhere else.

We ordered our son's marker through the St Paul location. We worked with Cathy and she was very helpful. We ordered a marker with an etched picture and were a little concerned that we wouldn't like it. We are very pleased with how it looks. Thank you for doing such a wonderful job.