Traditions Health Hospice

I was very disappointed with this hospice programs management. I was treated so unprofessionally. I was given very little voice in my moms care, and was often ignored. Compassion and emotional support is a critical piece of the hospice dynamic to all family members. There were 4 equal medical POAs however I was initially not included in the final decision about admitting mom in this program. I only found out about her acceptance after contacting the director. A year ago an office admin./nurse was not honest with me about moms lab results in her previous facility. I was told she was tested for a UTI, when in fact her previous facility staff said she had not been tested at all. When I called to ask questions in reference to my mother's care no one responded back, unless I had an advocate cc'd on the email. I had asked to speak to the nurse practitioner with hospice in person to discuss my concerns for mom regarding her meds and getting her ears cleaned out of wax. On a February 26th phone conference I was informed that I could meet with the nurse practitioner, but in 6 months was never contacted. Only a brief family phone consult occured, but none of my questions were followed through with. The siblings had different opinions on how to treat mom, and staff rarely intervened to diffuse the conflicts at some of the phone meetings. No staff informed me of the date of the last phone conference, after many attempts with the office secretary, who replied "she didn't know." Luckily, by chance I called in by random, and was able to sit in on this phone conference. on Wed., June 11th. I asked to be notified about the next meeting, but was told by the administrator that they don't do that anymore. A family member chimed in and disputed that claim. Stating that he and the other siblings were informed weeks before, and even the day before. I felt disappointed, that they wouldn't allow the daughter who visits multiple times weekly, to not be involved in a meeting about her moms care. After moms ISP meeting a staff social worker seemed perturbed with me when I said" isn't it good that mom is doing so well." She then rolled her eyes at me and walked away. I had informed staff at a meeting that I did social work. The social worker expressed to me on a phone call, "you have to have a degree in social work and complete clinicals to be classified as a social worker. "I was a case worker for social services, and a home visitor for 12 years for prevention of child abuse. I apologized for the error in my title. How did this have anything to do with moms care. I also have been asking for mom to be revaluated for haldol to a less aggressive safer drug for a 98 yr old in a wheelchair with dementia, since mom has developed tardive dyskinesia , where her refluxes have been altered. Mom was just recently taken to the ER with low oxygen. The ER dr. was concerned that at moms age and weight haldol was causing over sedation. The traditions hospice did eventually eliminate the second dose which helped. No one from Traditions informed me that they discharged her from their program. I was told about her discharge from her memory care director. I wasn't sure what the protocol or trajectory was to keep her in the hospice program for 3 years on and off? I visit her multiple times weekly, and hired a CNA to come in 3 times a week to offer cognitive, social and emotional support, which I am now personally paying for. The only bright side of traditions was Laura moms nurse, she made all efforts to keep moms basil cell cancer on her forehead clean and covered, and seemed to do an excellent job treating mom. Her aid did a excellent job caring for her basic needs. My concern was with management and their social worker. And the fact that my HIPPA rights were violated. I left a message for their quality control employee, but she never responded back.

July 23, 2025 I want to thank the terrific Traditions Hospice team who lovingly cared for our mother in 2024 and 2025. This team excelled in providing high quality care. The staff was exceptional, all demonstrating a high degree of professionalism, experience, knowledge, integrity, commitment, and character toward ensuring the best possible care. This is a team of top-notch clinicians all committed to the mental, emotional, physical, and spiritual care for our mom. They provide this through genuine caring, compassion, and loving commitment to their patients. Thank you seems inadequate for all they do. This is indeed the “A-Team”. Traditions Hospice consistently demonstrated excellent communication skills and superlative services, always laser focused on the best interest and outcome for mom. As an example, because there are 4 geographically separated siblings involved, the staff went well above and beyond by regularly scheduling bi-monthly conference calls to update all of us on mom’s condition for our situational awareness. This took time and coordination but is one of the things that elevates them above competitors. They listened to our questions and concerns and provided easily understandable answers and explanations. This is just another way the Traditions team cares for the family since this is a journey that impacts and affects the entire family. To this end, I would unquestionably recommend Traditions Hospice to care for my loved one. Respectfully, Mr. Michael Matthews

Traditions Health Hospice took the ABSOLUTE BEST care of my Dad during his final year of life. Their whole team was simply outstanding. They showed love and care for my Dad, and always made him as comfortable as possible. They were also in constant contact with me to give me updates on him, and to let us know the next steps they would be taking for his care plan. I would recommend their services to anyone who has family members going through this difficult phase of life.

I can’t say enough GREAT things about Traditions Hospice! From my very first contact with Amy Fitchett, I could feel the level of commitment to care this company was going to offer. My mother in law is a tough patient at times and the entire staff is so compassionate and patient with her. Mike, Katie, and Dana are so gentle and thorough with her care and they keep me posted with any changes or concerns. Every conversation I have had with the members of Tradition’s staff comforts me and assures me that mom is in the best hands ever with them! You can feel the passion they have to help their patients and they are committed to keeping mom comfortable with dignity. Thank you Traditions! We are beyond blessed to have found you! March 15,2025 - I wanted to post a second review! Mom passed on Valentine’s Day in the wonderful care of two of the most amazing senior establishments in Chesapeake. She was living at Best Senior Homes in Chesapeake and cared for by their staff with the addition of Traditions Hospice who gently and lovingly walked her and us through mom’s end of life journey. Every member of Tradition’s staff greets you with kindness and makes you feel like you and your loved one are their top priority. Amy, Terry, Marlena, Mike, Dana, and Chaplain David…..I can’t thank this team of people enough for the support we received and continue to receive even after mom has passed. Forever grateful to have found Traditions! They are THE BEST!!

This review is way past its due date. I wanted to comment about Traditions Health hospice. My family started out with another company. My beautiful mother was diagnosed with vascular Dementia./Alzheimer’s and she also has scoliosis making it hard to walk. Finally, the top notch company walked in the door and meeting with each person and talking on the phone, communicating daily, saw The true support love and guidance that my mom and family needed. They have gone above and beyond the call of their services . I would like to Give a shout out to the Warriors that took care of my mothers every need. Including celebrating her service in the Navy they honored her with a celebration and a plaque I would like to think. Siaphon For all of her dedicated And loving services, Tammy CNA for keeping my mom looking sharp every week! Bonita social worker gave a lot of information. And Chaplin David Martinez Who by the way Loves fun Socks. And the rest of the staff were so supportive whenever my family had questions. The following names I’ve just mentioned have been faithful and loyal to our family and I wanted to give them a shout out!!!!! To any family looking for a Company With outstanding ,knowledgeable ,dependable and most genuine, loving company. You can stop right here because you just found it TRADITIONS HOSPICE. Please do not hesitate to make the phone call. They will take very care of not only your loved one, but your family as well. My mom graduated and it was such a pleasure Having a good team on our side. Thanks again to everyone of you for all of your love and support! Cheryl Nebb The Martinez Family!