Heartland Hospice

Our family was very pleased with Heartland in Muncie. First, Tammy helped initiate the service and was so helpful explaining everything, Sara and Emily were our wonderful RNs and Amber was a very compassionate NA. Tammy the social worker was so knowledgeable and sweet and the Chaplain Andrew was always available if we needed him. They all were excellent in this extremely sad time for us.

They messed up from the get go. They failed to prescribe necessary medications, which kept my mom very uncomfortable. They also failed to get home health equipment delivered on time and failed to coordinate my mom’s discharge from the hospital in timely manner. They didn’t bring any supplies that the nurse told me we needed thus making my mom’s last days more uncomfortable and leaving her to suffer more than necessary. Would NOT recommend!

Words alone can't express how amazing this organization is. My mother was on their service for almost a year. They provided my mother and my family with everything we needed and more to care for my mother in her final year. My mom started out in a nursing home and they assisted us in transitioning her to home so we could keep her close. When home care was no longer possible they assisted with getting her into a proper facility. While in the nursing home it was such a relief knowing there was a set of independent eyes looking over her and advocating for her needs when we couldn't be there. Her Nurse Rachael was just incredible she made herself available 24/7/365; even when she was on vacations she coordinated my mother's care. Yesterday, was my mother's final day on earth and Rachael stayed by our sides the entire day to make sure she was comfortable and at peace. I can't express my gratitude enough for the love, compassion, professionalism her entire care team provided. Especially Rachael you will forever be in our hearts.

My mom passed away on November 2 of this year and I am so grateful for this company. I switched to Heartland because of a bad experience with another company. I called Heartland in the morning , and by afternoon they had everything set up for my mom....all supplies, including changing her bed to something more comfortable. All completed in a day. Gloria, the nurse, was absolutely wonderful; the responses from the company were almost immediate....including a call to them at 2:00 am when I needed some help with a nurse in the facility where my mom was who was not medicating her correctly. The last days of my mom's life were made so much better by this kind and caring group of people. It was truly a perfect experience in a trying time. Many thanks to them.

My mom passed away on 10/21.... I am happy to write this review and tell others what a positive experience we had with Heartland. When our referral was made to Heartland, we had an Intake within a day, nurses out the following day and the intake was complete. We met with several wonderful and caring individuals, each providing a different level of support...chaplain, social worker, aide, nurse etc. When they said they would do something, they did it. When my mom needed meds, she got it. They offered their services 24 hours a day, and they meant it. They were loving and kind to my mom and to me. Nurses were very knowledgeable and always willing to answer our questions and honesty and respect. Nurses were always willing to sit and talk if I needed it or just hold my moms hand towards the end. Heartland was a great support to my mom and our family and I would highly recommend them to anyone!!