Care Counseling Services

I spent days researching therapists in the area, comparing profiles and trying to find someone I felt comfortable with and wouldn’t feel judged by. After finally selecting a therapist and booking a new patient appointment through the CARE Counseling Services website, I received a call less than five minutes later saying the therapist was not accepting new patients and the appointment time I booked was not actually available. It’s extremely frustrating to allow patients to schedule appointments online if the availability is inaccurate. It feels very disorganized and ended up wasting a lot of my time during an already stressful process. I understand scheduling issues happen, but the website should accurately reflect which therapists are accepting new patients and which appointment slots are truly available.

I've lowered the rating, ive progressively had more issues with their administration and billing department. As well as one counselor making up rules as they go. My child went to an appointment but was having a hard day, and didnt feel like talking and just wanted to go home. We were there on time and it just wasnt a good day. They charged us for a canceled appointment. Even though we were there. Now I'm fighting just to get refunded for the over charge. Although my counselor has been great. Administration seems to be more concerned with $ then their clients mental health. My care has been disrupted due to a $15 copay. Im currently out of work on workmans comp. The comp company hasnt been paying me on time, so now over $15 I cant continue my care. Clearly money is "Care Counseling Services" priority and not the care of their clients.

I really like my therapist but Care Counseling as a practice has been really frustrating and stressful. I asked for my saved card removed from the payment portal after it was incorrectly charged over a hundred dollars I didn’t owe for the second time. I have declined to save my card since and instead pay my copay after each appointment, and they have hounded me for it. The billing policy states “If a balance over $25 remains unpaid more than 48 hours after a session”. In January I had an appointment on a Friday, the invoice was added to the portal on Sunday, and I had a 30 dollar balance for that single day over the weekend. They cancelled my upcoming appointments Monday morning before I checked my email and saw the invoice. There is no option to pay an upcoming copay before the invoice posts. 48 hours had not passed between the time the invoice posted to my account and the time my appointment was cancelled. A single business day hadn’t even passed. Care expected me to: - Notice a weekend email - Log into a portal immediately - Pay a charge that didn’t exist until hours earlier - Or lose access to care I left a one star review at that time. Someone from the practice actually called me about my review. I felt very uncomfortable with this, but she made it sound like she’d take care of the issue, so I said I’d remove the review. It was better for a week. Then a day after an appointment, within hours of the invoice posting, they called me to ask for my 30 dollar payment. Chill out. I paid it when I saw the invoice in my email like I always do. I had another appointment yesterday. Today they called me and told me if I didn’t save a card on file they’d need to cancel my upcoming appointment. If you want me to save my card on file, don’t charge me over a hundred dollars I don’t owe not once, but TWICE. I see from other reviews that I’m not the only person this has happened to. My husband previously went to Care too but had different issues. His therapist left and set him up with another therapist there. He had one appointment with her and another scheduled, but she abruptly left. He got a weird wishy washy phone call about scheduling with a third therapist, but when he scheduled a time on their website, was informed that time wasn’t really available. He gave up after that and made an appointment at a different practice. I would not recommend Care Counseling to anyone. I would stop going if I didn’t like my therapist as much as I do. I suppose that choice might be made for me since they’re threatening to cancel my appointment if I don’t save a card.

The employees and therapist are great, I have no ill will towards them. The customer service and billing however are TERRIBLE. They've taken money from my account without notifying me on cost first - I put in a request to billing (because there no customer service #) I haven't heard anything for THREE DAYS!

We started off rocky, transitioning from a provider that was leaving our service area and starting with a new one with Care Counseling. After one visit we were told the therapist was leaving and we were frustrated. However, Care Counseling handled this transition as best they could, and in a way I expected a practice should; offered multiple alternatives for therapists and making sure to keep in touch with us instead of letting us disappear through communication channels. The therapist we ended up with, Isabelle, is exactly who our daughter needed. Isabelle is professional in every way and our daughter loves her visits.