West Resthaven Funeral Home

I decided to plan my funeral during the height of covid. Like most people, I lost a few loved ones during that time, and I saw how messy leaving things to the living can be. They made it easy, and surprisingly upbeat to plan for a bad day far in the future.

During such a difficult time, their patience and attention to detail meant everything to us. They explained each step clearly and gave us the space we needed to make decisions without pressure. Our funeral director Brittanie was compassionate and genuinely caring, and we felt a strong sense of trust working together. The service was beautiful, and many guests shared how touching it was. We’re deeply appreciative of the support we received.

My experience has left such an impression that I am writing this review a month after the interaction. From the beginning I felt like an inconvenience and the communication lacked the level of empathy one would expect. This was one of the most unprofessional experience that I have ever encountered. Professionalism is not about just doing your job. It's about tone, demeanor and ability to support people with compassion. The representative Chironi really made sure he lacked every ounce of professionalism. I did take my concern to management and do appreciate the time he took listening to my concern. My mother had already purchased her plot when my father died or she would not be laid to rest there. The one saving grace to this experience was requesting a different representative. Sarah was everything the first representative was not. She is an absolute assest to this company. Had my experience been just with her this rating would have been a 5.

The staff did an exceptional job and so kind and compassionate. Shout out to Shannon and Willow even on their day off they came to work just to be present on my husband celebration of his life. Thank you all and God bless.

Update 12/26-I reached out to West Resthaven’s General Manager, Chris Hopkins, to report what happened. While he said he was sorry, he minimized the situation by stating that security is necessary and that it may have just been an “off day” for them. I told him that I now feel afraid to return to visit my sister because I do not feel safe. His response was deeply disappointing. I am sharing this so other families are aware. Cemeteries should be places of peace, compassion, and respect for those who are grieving. Last night, this place was none of those things. This is not okay, and it is not a safe or appropriate environment for anyone mourning the loss of a loved one. Last night, 12/19, marked two years to the day since my sister passed away. I went to this cemetery with my daughter to visit her — a moment that was already incredibly emotional and painful. As my daughter and I were getting into our car at approximately 5:45 p.m., preparing to leave, a security truck pulled up beside us and shined a bright spotlight directly into our vehicle. I was sitting in my car with tears streaming down my face when I rolled my window down, and I was immediately yelled at and aggressively told to leave. I asked why he was yelling, and he claimed he “knew me,” said I am “always here,” and that I should know the rules. This was not true — it had been months since I had been able to visit — but regardless, nothing justified this behavior. What made this even more disturbing was that there were several other cars still in the cemetery and people walking around at the same time, yet I was singled out and treated this way. When I asked for his name, he refused and would only say “security.” He continued yelling and told me to “get the hell out of here.” He then backed his vehicle behind mine and turned his brights on as I was trying to leave. At the gate, another security guard was present. When I asked what the hostility was about, he laughed. When I asked for their names, I was again told only “security.” I paid $65,000 to lay my sister to rest here. I never imagined that visiting her grave — especially on the anniversary of her death — would result in being treated with aggression, humiliation, and complete disregard for grief. I am sharing this so other families are aware. Cemeteries should be places of compassion, understanding, and respect. Last night, this place was none of those things.