Heirloom Cremation

Thank you Heirloom Cremation for a flawless experience in such a hard time of need. From the moment i called to ask questions and setting things up for the future you made everything so easy and answered all of my questions, so than you so much. Not only were you empathetic but you were informative and knew you stuff. I believe the person on the phone was Melissa. When the time came for me to need you that is when you charged me and again walked me through everything. I will say that the only issue i had was on the phone you said that i just needed to tell the person that was picking my mother up that I wanted her to be creamated with her already cremated dog and the guy who came to get her was nice and professional but he refused to take it and said someone would call me and ask me for the dogs remains at that time..... none of that happened. All is ok as we sprinkled their ashes together but would have really appreciated one clear rule from everyone. Everything else was great thank you

Heirloom Cremation provided exceptional care for my mom, and I cannot say enough good things about Stephanie Reed. During one of the hardest times of my life, Stephanie handled everything with such compassion, patience, and professionalism. She took the time to explain every step, answered all of our questions, and treated my mom with the utmost dignity and respect. Her kindness truly made a difficult process more manageable, and I’m incredibly grateful for the care she showed our family. I highly recommend Heirloom Cremation, and especially Stephanie Reed.

I want to express my deepest gratitude to Melissa from Heirloom Cremation. From the very first moment, Melissa showed a level of compassion and professionalism that brought genuine comfort during an incredibly difficult time. She communicated clearly and consistently, often responding so quickly that it truly felt like she was available 24/7. I’m certain many of her messages came after her work hours, yet she never once made me feel like a burden. Her dedication went far above and beyond what anyone could hope for, and it made an overwhelming process feel manageable. Melissa’s kindness, patience, and attention to detail made a meaningful difference for our family. She deserves recognition for the remarkable service she provided, and we are deeply grateful for her support and care. - Kellye & Jessica and Nancy.

Our experience with Heirloom, was a positive one during a very difficult time. Brian and Stephanie both worked with us through every step of this process, keeping us updated as things progressed. Guillermo at the cremation site was so kind and accommodating. No one wants to have to need this type of service but it is nice that when you do, you have good people to hold your hand along the way.

While my initial contact with Stephanie was outstanding, the subsequent problems that followed left a bitter taste that I wish I had not experienced. There was minor miscommunication regarding the pickup for my wife's ashes. While it was implied, I'd hear from their delivery/pick up guy Henry to get the ashes within a 'day or so', I called the next week after not hearing from Henry. I was told he was very, very busy, but he would call me the next day (now a week later). When I spoke to him, he asked what time I wanted to come down to their location in an industrial park on Convoy Ct in San Diego. I told him that I'd be there at 12 noon on Tuesday. But Henry was a joke - Irresponsible, unprofessional, and a liability to their organization. The appointment time was 12 noon. I arrived 10 minutes early and walked up to the door, but it was locked and the lights were off in the very dark office, not an issue as I was early. I waited until noon, walked up to the door, and still locked with no lights. At about 12:05 I look over and the door was partially being opened. I walk across the parking lot and there's Henry standing there in a still dark office saying he didn't realize what time it was. Obviously, he had been there the whole time, but yet he hadn't unlocked the door knowing I was coming for the prearranged appointment. Entering the dark office with the light still off, it was cluttered both on the desk and the floor, with weight lifting weights laying around on the floor. I've unfortunately had to go through the loss of another family member in Los Angeles recently, and that experience was completely different. The location to pick up the ashes was not in an industrial park, it had posted times they were open, and the interior was clean and welcoming. To say this was one of the most unprofessional interactions I've ever had is an understatement. This was like amateur hour and unbelievably disrespectful to their customers.