Sky Urns

I had the most wonderful experience with this company. It is under sad circumstances to be working with them, and I wish more companies offered the level of customer service they do. I originally order this for my dog who passed away in 2021. When his brother died in January of 2023 I thought it would be nice to collect their ashes together in the same urn. I reached out to see if the engraved disk could be updated to reflect both of my boy's names. With no problems what so ever, they were able to do so (and for a more than fair amount I may add.) When my package arrived a few days later, it was an entirely new urn. I emailed customer support to see if this was a mistake. They loving replied that they just sent an entirely new urn in case there was an issue, I wouldn't have the hassle of dealing with it. How FREAKING thoughtful of them. Putting your best friend to rest is extremely sad and hard to process, the fact that they eliminated any additional stress in my situation is huge. I am beyond thankful, and cannot say enough kind words about this company. The urn is beautiful, my boys are together and this was the easiest online transaction I've made. Their customer service says a lot about the company and their ethics, they are doing something really, really right. Good job and thank you for being so kind.

Words cannot explain how grateful I am to everyone at Sky Urns. I ordered the medium size and it arrived within 2 days! Unfortunately, my dog’s ashes did not fit. This was a mistake on my end for not measuring it accurately, so I quickly messaged customer service to see if I could exchange it for the large size. They replied within hours and went above and beyond to correct the order, despite it being my mistake! They shipped it so fast and it arrived within 2 days again. I am truly so thankful. The epitome of customer service without a doubt. The urn is absolutely beautiful. I highly recommend purchasing your urn from Sky Urns. You will not be disappointed.

Not only is the urn beautiful, the customer service and timeliness of this business is superb. I do not have enough great words to describe my whole experience. I purchased the urn in August and the experience was great. It came just as I had ordered. It was beautiful. Just last week I was moving it and I noticed it had fallen apart. I immediately contacted Sky Urns and sent pictures/ described what had happened. They informed me they have a more improved process and sent me another urn since mine was damaged. At no charge! The sweetest people to work with and the most beautiful pieces! Will definitely refer my friends and family!