Thriveworks Counseling & Psychiatry Alexandria

This business DOES NOT support VETERANS. I have been on hold for 20 minutes just to check up on my medical records request ticket. The support here isn’t support at all, and calling it that would be a joke. They recite a script for you on the status of your ticket and lie about it. I’ve had two separate people by the SAME NUMBER that I WAS PROVIDED BY AUTOMATED EMAIL RESPONSE ABOUT MY TICKET, where guy by the name of Christian lied to me about the status of my ticket. I knew he was lying because the next time I called, a guy told me that I had the wrong number and I had called the IT support number, that they don’t have access to ticket statuses. Once I got the actual support number, I have been told the same story during each call. This business lies to veterans and after I get my disability records, I will never use this company for support, ever again. There are points of failure on so many levels that it amazes me how you people maintain a source of income. Do yourself a favor, don’t go to this place for help. I made a mistake of not researching too deeply and now I’m stuck in a loop of trying to get my medical records so that I can finish my VA disability claim and finally get the help I need. This company will only delay that process.

My visit was fine. Got off to a rough start but we recovered and moved forward. I had challenges with the intake paperwork and got frustrated with it. My wife and the counselor helped through it.

My daughter is really enjoying her session with Kayla Dot. My daughter brought along a book for anxiety and she’s able to open up to her so I look forward to more visits with her. I also like that we can have a Zoom call and not miss the appointment

My first visit proved to be extremely fulfilling. Letitia was professional while still maintaining a feeling of confidence. Letitia, gave me a feeling of relaxation and I felt I had a connection with her in that l want to share with her my reason for seeking help. Just incredibly satisfied with my first visit. Thank you so much.

Easy to book, and an overall great experience. Lauren is kind, thorough and completely understands all that is going on for me. She has deep compassion but also is gifted at knowing when a little ‘tough love’ is required as well. Consider me a very happy repeat customer who is maximizing the most from my therapy experience.