Coney Island Memorial Chapel

One Chapel room with lots of space. Clean and organized. Plenty of parking space. I have conducted 2 funerals here.

I didnt have a appoinment . I just walked in and the Director came and took me his office. I just want to tell the truth as I saw it . The director talked and he asked about my mom. He help us to get the assistance we needed to get her body . Which I felt was being held hostage from us . The level of comfort in our time of disparity. Was amazing. Like if he was family . Then he took us into Ms Helen office . She showed us so much compassion. I almost saw a tear .She helped us from beginning to the end . Always called or text back . The Make -up Man did a Outstanding job on our Mom. The entire community was there including many City Officals . They all said "They did a Great job !!" The place was clean, nice space and plenty of chairs and smelled great . Clean bathrooms . We had the entire 1st floor. We gave our mom a Awesome going home party with music ,love ,tears laughter .A easy 2hundred people n and out . We quickly clean up and told the guy we was done .

Heartbreaking Experience with Coney Island Memorial Chapel I recently had the unfortunate experience of working with Helen at Coney Island Memorial Chapel while arranging services for my grandmother, and I was devastated by the way my family was treated. Helen’s demeanor throughout the process was cold, dismissive, and at times outright rude. She never even offered her condolences. When I arrived early on the morning of the wake to set up decor during the family-only session, she stormed in with an attitude, upset that we were there early—even though we were trying to prepare. Instead of helping or showing any compassion, she was confrontational and unkind. When I asked for help with the slideshow, she spoke to me in a demeaning and accusatory tone, despite the fact that I hadn’t touched any of the equipment. Throughout the service, staff were mostly absent. My immediate family had to check in on guests, provide water, and handle details that should have been managed by the funeral home. I found myself running around to fix decor, replenish mass cards, and address issues like torn kneeling pew fabric—tasks I shouldn't have been responsible for during such an emotional time. The burial was even more upsetting. Helen rushed us through our final goodbyes and told attendees to disperse in a curt and insensitive manner. Many family members and even my coworkers who attended were shocked by how poorly things were handled, with several telling me they would not recommend this chapel and would warn others in their own circles. To make matters worse, my grandmother’s makeup bag—something we provided with care—was never returned. Helen claimed it was placed in the casket, but we know it wasn’t. It was likely discarded without our consent. This experience felt rushed, impersonal, and deeply disappointing. Families deserve kindness and support during moments of grief—not stress and disrespect. I truly hope the funeral home reconsiders how they train their staff, because no family should have to go through what we did.

Disappointing Experience with Coney Island Memorial Chapel/Director Helen. I’d give a zero rating, but it wasn’t an option. We recently had the unfortunate experience of working with Helen at Coney Island Memorial Chapel Unfortunately, her behavior was unprofessional and rude, which made an already difficult time even more challenging. Helen’s lack of empathy was quite unsettling; she seemed insensitive to our family's needs and emotions during a vulnerable time. She was dismissive and short-tempered when we asked questions or requested clarification. She even yelled at a family member of the deceased unnecessarily regarding the photo montage slideshow. It would be beneficial for Helen to receive training in empathy, active listening, and effective communication. Funeral homes should prioritize providing compassionate and supportive service during difficult times. While I understand that mistakes can happen, the unprofessional behavior exhibited by Helen was unacceptable. I hope that the funeral home will take steps to address these issues and provide better support for families in the future.

We had a loss in my family recently and had to arrange a funeral for a loved one and we chose Coney Island memorial chapel. The experience was truly comforting and professional from start to finish. Helen was taking care of us and was incredibly empathetic and guided us through every step of the process with care and respect. They handled all the arrangements seamlessly, allowing us to focus on remembering our loved one. The chapel was beautiful and very well maintained and clean providing a peaceful environment for the service. I highly recommend Coney Island memorial for their exceptional service and compassionate approach during such a difficult time.