Stillwater Hospice IN

I want to Thank everyone at Stillwater Hospice for the amazing care they gave my Dad Larry. He was on hospice for two months and everyone there handled a very heartbreaking process with so much compassion, giving my Dad the dignity and care he deserved. I was His caregiver and felt complete guidance and support from everyone at Stillwater. A special Thank You to Ashley, Kati, and Lisa, you all are Angels❤️

I am extremely disappointed with the level of care my grandfather received from this hospice company. Never in my life have I heard of a hospice provider refusing to supply appropriate comfort medications at end of life. They absolutely refused to give orders for oral concentrate medications and secretion medications, which are standard comfort measures when a patient is actively declining. Instead, we were instructed to crush up his existing pills to administer ourselves during a time when symptoms should have been proactively and professionally managed. When my grandfather became symptomatic, we called for a PRN visit. It took nearly an hour just to receive a call back, and then over another hour for a nurse to arrive. During end-of-life care, those delays feel unbearable and completely unacceptable. When the nurse finally arrived, she informed us that she was the on-call nurse covering 13 counties. How can any company expect to provide timely, compassionate hospice care while covering that large of an area? Families should not be left waiting in fear while their loved one is uncomfortable and experiencing unmanaged symptoms. Hospice is supposed to provide comfort, support, and peace during one of the most difficult times in a family’s life. Instead, we were left with worry, delays, and a lack of appropriate symptom management. I would not recommend this company to anyone seeking quality end-of-life care for their loved one.

Stillwater Hospice provided incredible care for my father in his last days. The staff was very helpful, extremely attentive, and very comforting to the family. The facility was also very nice.

We were told a weekend, evening discharge to home was no problem but it was disastrous. Trying to get medications and the nebulizer machine after she was already home took forever. Multiple phone calls and multiple miscommunications. We finally received supplies shipped to our house after they were no longer needed. We had to go out and get our own bed pads. Each nurse that stopped in, had no supplies until the last nurse that came. A couple nurses did try to make it right and seemed like they cared but the weekend nurses were not as good. I would not use them again.

Do your loved one a favor and choose another hospice. My grandmother was not on services very long, four and a half hours to be exact. "How is that long enough to be disappointed in a service?" you may ask. I am a previous hospice nurse. I know what happens at the end of life and completely understand the dying process. I knew she wasn't long for the world when she admitted to Stillwater hospice. The main reason that I went with hospice was because of the comfort that they provide during a patients last few hours. Pain management and symptom management are crucial. I wanted her to be as comfortable as she could. It turns out that the Stillwater hospice physician did not prescribe medications at the facility my grandmother was at and left it up to the facility physician to do that. I was not told this until after the admission was completed and asked if her Ativan could be increased. Had I been told that hospice was not prescribing comfort meds at end of life, I would have never have signed her up for hospice. The real disappointment was after my grandmother had passed, I called Stillwater where I spoke with the receptionist who said the on call nurse would call me back. I waited almost 40 minutes for a call back. I explained that my grandmother had passed and asked for an estimated time of arrival for the death visit. I was told by the on call nurse, who's television I could hear in the background, that they do not do death visits unless "I need additional emotional support". The woman who raised me just died. How inappropriate! Hospice is supposed to guide the plan of care. They are supposed to prescribe comfort meds, provide emotional support for the families during care and after death, and send a nurse out to complete a death visit. Honestly it was only 9:30 at night and the on call nurse was still too lazy to come out. I can see not wanting to get out of bed at 2am (side note, they still have to come out no matter what time it is) but when it's literally your job and your shift doesn't start until 7pm, I think you can stop watching TV for an hour and a half. Because I chose this hospice and they didn't show up, the new nurse at the facility had to complete the death paperwork on her own and messed it up causing the death certificate to be delayed. Do yourself and your loved one a favor and choose a different hospice provider.