Thunderbird Assisted & Senior Living

I am so pleased with the new memory care activities! I stop in and my mom is smiling and a busy bee. I want to thank Meg for the pictures she sends me of my mom in a variety of fun looking activities . It pretty amazing how she gets all of those people to join in all by herself. Keep up the good work!

Dining room service is abusive. I come down to order at the designated order area for take out. No one ever comes. I go to the nearest table. Wait another 20 minutes. Then another 15 minutes till I leave. Once again. There's no management in the kitchen it seems. I order room services getting $5 in delivery. Usually they make it if not I have to buy out. I no longer recommend this place to live. I had a nurse appointment. I didn't even get my food

We recently moved our father into Thunderbird Assisted & Senior Living, and I want to share how incredibly gracious and accommodating the staff has been. They have supported us every step of the way. Even their vendors, like Ken, who doesn’t work directly for the property, have offered assistance. A special thank you goes to Katey Scott, Family Advisor—don't hesitate to call her to learn more about the services they offer—and Stephanie Robinson, Resident Services Director. Since this was our first experience moving a loved one into a senior living facility, these extraordinary individuals made a challenging situation significantly more bearable. We cannot thank Katey, Stephanie, and the entire staff at Thunderbird Assisted & Senior Living enough for their help. We highly recommend Thunderbird Assisted & Senior Living and encourage you to explore the many benefits of their facility!

Horrible service! I came in because I wanted to schedule a tour for my grandparents. There was a girl at the front desk by the name of Jaela or jailynn this was a couple weeks ago . who totally ignored me, her head was down in her phone and she walked off to the back before even greeting me. And we she came back to the front desk she gave me an unsettling stare and said do I need something. I told her I would like to meet with someone for pricing and a brochure, she said one moment walked off, possibly to help someone else and came back and said they were on lunch and to just leave a message. That alone made me not want to see the place. She is working with seniors and she doesn’t know anything about customer service. I told her I will try another time. But I wouldn’t recommend this place . her attitude made me feel that my grandparents would be unsafe!

Katey was great and made the whole experience so much easier. I reviewed and toured several living centers and I felt like Katey really listened. After I selected Thunderbird she and her team continued to be attentive and helpful which showed it wasn't just a sales pitch but a place that was really going to make sure my mom was comfortable and taken care of.