AccentCare Hospice & Palliative Care-Hillsborough County

LEAVING ONE STAR BECAUSE I CAN'T LEAVE -5! I highly do NOT recommend this service for your loved one. The company OVERPROMISED services they had no staff to deliver. They promised 24 hour in home care and we were lucky to get a 15 minute visit twice a week. At first this was ok, but as my husbands health declined they were supposed to provide 24 hour care and that never happened. While a few of the nurses provided were AMAZING and competent caring humans, there were also some who didn't have any idea what they were doing. Medical supplies that were promised to be provided, took weeks to get straight, they continued to send the wrong things. The office staff and management tells you whatever you want to hear to get your signature. These people are paid on COMISSION to SELL you a service that isn't what they say it is. This SHOULD be a caring and compassionate service to help transition a loved one, not a sales pitch full of half truths and lies like a car salesman! I for one will be reporting this blatant injustice and total RIPOFF of Medicare. My husband is now gone and I can't ever get him back and redo the last moments of his life and this will forever haunt me as the worst experience I've ever had. DO NOT TRUST THIS COMPANY WITH YOUR LOVED ONES CARE.

There was nothing palliative about this care. The one star is because one of our dad's nurses, Kristine, dosed my father without consent and became defensive and combative. I feel she hastened his passing and robbed us of time with him. Her remarks were unprofessional and disrespectful.

My mother was a hospice patient and passed in the hospital. AccentCare has not responded regarding a bill owed to the hospital. Last billed 3/3/25 for services 6/12/24. Can't reach them to resolve so the estate is held up from being able to get resolved. ABSOLUTELY HORRIBLE FOR CHILDREN TRYING TO PUT CLOSURE ON MOTHER'S DEATH. Update: Although they asked for more information. I sent several pages of backup and never was contacted by them. That response must be a method of trying to mitigate poor reviews without doing anything.

My wife has severe dementia and I have a caregiver so we can keep her home. I enrolled her into AC Hospice and it started well, other than always running out of meds given the two week prescriptions. After many months of nighttime and weekend urgent deliveries, I inquired about the problem and mentioned looking to see if another Hospice could accommodate. Accent Care would not discuss it and before I could attempt to find another hospice they dropped my wife. I had a change in PCMs at the same time. Now she is out of her medications (cannot sleep) and I received a call to retrieve the hospital bed and shower chair (this equipment company is giving me a week and I appreciate it). I would not be writing this review if the company had not failed to ensure a transfer of care. Anyone dealing with a family member with dementia understands. The supervisor I spoke to lacked any compassion and would not raise the request to the next level. My impression went from great to poor, if you do exactly what they want you will be good, otherwise not so much. I should have conducted reviews before we were assigned a company with such an important mission. Note- I would have given one-star but the visiting nurses and doctors were great.

AccentCare Hospice took over my Mother's care in the beginning of January 2023. From the moment they took over I felt a great weight lifted from me. They literally swarmed to give my Mother the best treatment to make her comfortable. A Chaplain visited her several times and always called me after with an update. Same with a young guitarist who would visit her and sing 50's tunes with her. She called me to to talk about Mom's musical tastes. There were several nurses that called on her and they always updated me. They took care of everything, brought in equipment to make her more comfortable, managed her pain and made sure she was clean and fresh. When she passed at the end of March, several of them (including the Chaplain) reached out to me to offer comfort. God bless these people and this organization for helping us get through this sad, stressful time. My Mother loved all of them. I'm grateful for their help.