Lakes Counseling Center, LLC

I’ve been with my therapist Katrina for over a year now and I absolutely adore her approach with me. She offers plenty of feedback and understanding. She does more than just listen to you. I’m part of the LGBTQ community and she’s always been supportive and nonjudgmental. The office here is really understanding as long as you make sure to give 24 hours notice. They send text to remind you of upcoming appointments which have more than once helped with my forgetfulness. I highly recommend this team.

I’d give 0 starts if that was an option. I’ve been through some counseling a few times in the past and this was the absolute worst experience I’ve ever had. Krista was literally late to every session as we would wait in the waiting room… only a few minutes a couple times, but up to 10 minutes at least two of the sessions. She would then express that she went over time for us cause she “cares” I came here for help with my marriage and it absolutely caused more problems than we already had, just a god awful experience. I’m not one to leave reviews but I feel this is very necessary and I wouldn’t suggest anyone coming to Lakes counseling. All she does is talk over you and doesn’t allow you to express yourself fully and you just leave there frustrated with the short amount of time you have. She makes terrible assumptions. She creates “found rules” as if we need rules to obey by in our marriage and then picks apart the the things you express that are bothering you in these “ground rules” she helps you create. Maybe our situation was too much of a challenge for her but either way her method is a joke. It’s like she fallows a protocol like she’s reading from a teacher’s manual or something and she miss judges the whole situation and tells you that you’re sabotaging your appointments and that she pretty much can’t help you. She gets visibly upset with when you try and speak your peace. She told me that I need my mental health checked and that I needed to see someone and go on medication. The person I came to for help flipped the whole situation on me and is easily manipulated by my partner saving face. I honestly felt as if they both gaslighted me. Just a terrible experience.

No call no show from my counselor Erin Miller. When I called the office they told my appointment had been canceled even though the portal link was still sent as well as text reminders. They said my paperwork wasn’t completed . Even if that were true, I sent a confirmation email to make sure it was completed which they never replied to. Also why wouldn’t I be contacted if my appointment was canceled anyway? Hard to believe this can ever happen at a “professional” counseling center.

I used to do counseling here before some events took place in my life and I moved, which included moving to a completely different counselor. When coming here, my counselor was Katie Hepner. I absolutely loved her after getting to know her. I've always been anxious when it came to counselors/therapists because my anxiety always kinda made me think that information was going to be getting back to my parents, somehow. Now that I am back home, and almost an adult, I'm trying to make choices for myself that will continue to help me moving forward. I miss Katie Hepner a lot and I miss talking to her. Though I never really told her a whole lot, since the anxiety piece was there with one of my parents, I know now that leaving counseling with her was such a poor decision- even if I didn't have a choice with it at the time. I will definitely be looking into coming back here and (hopefully) seeing Katie again because I know, now, that I am 100% ready to help myself and my future whereas, before, I couldn't seem to care about my life. From what I remember, especially with Katie, it's a very open and accepting environment. If it's anything like how it was when I was there, I strongly recommend, as I am hopefully going to be hopefully returning at some point. Although I love my current counselor, there are some things I just can't seem to trust to tell them. I need someone that I won't second guess myself and who I am as a human being.

As a clinician, I only recommend counselors who I know personally and trust to take care of my clients with the same quality of care that I hold myself to. When looking for a counselor, you want to find someone who is not only skilled in their practice, but authentic - look no further! Lakes Counseling Center is run by Katie Hepner, a clinician who I highly recommend when referring clients. Knowing Katie's character and approach, I know that's she's well equipped to help clients with her experience and expertise.