Hospice Care Network at Northwell

well, it sure is a typical looksee into how healthcare has failed Americans.A typical assignment of an aid is One hour and a half a day!! despicable ! A nurse comes whenever they feel like maybe every couple of days. Don’t be fooled into thinking a RN will come and hold your hand and help you and your loved ones! You are on your own. The only thing you get is a telephone number to call and some drugs you would need to euthanize them. Scary times!

Once my dad's hospice referral was placed we waited approx 1-1.5 weeks to speak to the case manager. So we were behind on getting my dad set up with equipment at home (i.e. specialized bed, walker, commode, etc). We didn't know we had to choose a hospice company, we were under the impression that we would be continuing hospice under the care of our oncologist's network. So researching the participating companies took added time. once we chose Northwell we heard there were no HHA available. Also, that we wouldn't have a nurse available until about 1 week after starting. Supposedly, the nurse had been sick and there was no one else available. We overall were disappointed with the experience. If my family were not healthcare workers my dad would have suffered more than he already did. We had to ask for oxygen when that should've been automatically a part of the basic at home equipment for someone that is dying. That is not life-sustaining treatment/therapy. Also, when my dad was no long swallowing meds whole, we practically had to beg for his comfort meds to be changed to liquid. They told us that they could be crushed and liquified. They also kept pushing that his med could have been dissolved in his mouth. How about you be actively dying, in severe pain, not taking in any food or liquids by mouth and then try dissolving pills in a dry mouth smh. The liquid medications should've been offered from the beginning to eliminate all that struggle. We were not supported by Northwell at all. It's like once they knew the family all works in healthcare it's like they left us to take care of ourselves. I'm sorry, but I would not recommend them again!

I am absolutely livid! My experience with this so-called representative was nothing short of a nightmare. She was utterly shocking—rude, dismissive, and downright disrespectful in every single interaction. And the worst part? Instead of doing her job with any ounce of professionalism, she COMPLETELY REFUSED to communicate like a rational person and repeatedly slammed the phone down in the middle of a conversation! How dare she behave with such childish immaturity and unprofessionalism? It’s beyond unacceptable! Disagreements happen, I get it, but is that an excuse to treat customers like garbage? This so-called “customer service” should be a place of respect and understanding, not a playground for terrible behavior. It’s infuriating that people like her are allowed to represent your company. I DEMAND that management takes this seriously and FIXES this issue immediately, so no one else has to suffer through this garbage. Customers deserve courteous, respectful treatment—NOT this circus!

I can not say enough about the wonderful services we received as my grandmother transitioned into the next stage of life. The nursing staff (specifically Barbara) was superb, from home set-up to medication questions they were there for us 24/7. If it had not been for them she would have passed alone in a facility with no family around her. Losing someone is hard enough and they make it just the tiniest bit easier. Thank you!!

I never had to deal with a hospice with that being said.i found them to be beyond great.the nurses social worker and home health care is fabulous. They are professional ,compassionate, accommodating. I cant use enough words to describe the staff.they make a hard time easier.if you are in the need of a hospice I more than recommend them.