Empower DC

I should give 0 stars. Drivers are unprofessional.customer service never emails you back and overcharges. They say they arrived when they didn’t then they cancel rides. They sit still when you’re waiting trying to force you to cancel so they can still get paid. Everyday i email support. I called the driver 7 times he sent me to voicemail.

App sucks, they never show your the actual wait time. Drivers are terrible

​I would give zero stars if the platform allowed it. ​I paid $25 for a simple ride to my destination.What I got was a severely incompetent driver that took 50 minutes to do a 20 minute ride that got me to work about 15 minutes late, which caused me problems. ​The driver's incompetence was only overshadowed by the appalling "customer service" that followed. I dealt with representatives named Nic and Taylor, and not only did they flatly refuse a refund for a service they failed to provide, but they eventually stopped answering my emails entirely. ​To Nic and Taylor: Closing a ticket is not the same as solving a problem. To the Public: If you have a deadline, a job, or any sense of self-respect, do not trust this service. They will take your money, make you late, and then ghost you when you hold them accountable. ​Avoid at all costs.

They up charge severely., the cars aren’t clean, And the drivers take a long time to pickup because of the gps. it was a great app before all the issues with uber and dc. Now it’s cheaper to take Lyft.

These are some of the worst drivers I have ever seen ..I alhave a disability I walk with a cane and have been treated horribly by the drivers that pick me up ..I've had drivers as recently as yesterday Drive off on me because they saw me walking out with my kane ..I've had them talk at me crazy ..I've had them purpously still the ride so I'd cancel knowing that I'd be charged.full fare when they never showed up the service of this company is terrible the only difference between Empower and a.cab is price otherwise your drivers are trash and your company should do better in choosing their drivers