Faith Presbyterian Hospice

First, let’s begin with great pitch from Adam about how Faith Presbyterian is so great and how a medical person will always answer your calls 24/7 and it won’t be a sleepy nurse like at some of the other agencies. Adam gave me two numbers to call, just in case I can’t get through on one I have the other. Adam you’re a good front man admissions sales person. Faith Presbyterian is the worst! The answering service answers the phones 99% of the time and then ask me what number did I call. These less than compassionate people do not care about the comfort of your love one, because most do not show compassion whatsoever. I was told that during business hours the phones are always answered by staff and the answering service takes all calls after 5pm. The truth is the answering service takes the calls 99% of the time. During times of emergency we’re supposed to call FP before calling 911. Well I did that all while my spouse was screaming in pain only to NOT have a nurse call within the allotted timeframe. So, I call again and still no help and she, the nurse had the audacity to call 40 minutes later! Ma’am kick rocks until your toes bleed. I called 911. Furthermore, the Social Worker made 3 appointments with me and did not keep one of them. When I brought it up to the Social Worker, Shantell, that may be her name. She had many excuses. Then she had the nerve to tell me that she did not schedule that third and last appointment with me. Ma’am, I put EVERY appointment in my calendar and set alarms so I do not miss any. You’re not organized, just own it and do better. Then the aide did not keep our scheduled phone call and then sent me a message the next day saying that she’s off and that someone else is coming. Ma’am what are you talking about. I was expecting your call the day before so that we could discuss putting my spouse on your schedule. I even spoke with quote on quote, higher ups and still nothing changed @ FP. I have to give credit where credit is due..Patricia, my spouse’s weekly nurse did what she was supposed to do. She is the ONLY bright spot in this whole fiasco. From what I experienced and observed, I think that they may be under staffed, lacking patient care training, or just bit off more than they are equipped to handle. There is nothing comforting about this place. I experienced stress just trying to effectively communicate with them. There is more, but I’ll just end it here and say: LOOK ELSEWHERE PLEASE.

Super beautiful, front desk and charge nurses are SO sweet and compassionate. However. I entered my mother's room and a lady with an Arab name frahanna I believe, upon entry I asked if there was a restroom so I could wash my hands before touching my mother. She very loudly and abrasively pointed at the door to the room and said there is one across the hall... I noticed the door in the room but assumed from her direction that it must be a conjoining room door or another door that was not to be utilized. I came back to the room and she coldly described the night before that my mother was grimacing and moaning and in lots and lots of pain and they had to increase her medication this morning. Mind you, I had been calling nurses every few hours to check on my mother and was used to hearing she's a little uncomfortable or she's having a rough night. We are giving her extra medications as needed to keep her comfortable. This lady went into detail about the pain my mother was in which was very upsetting and caused me to cry immediately. She said nothing and left the room. Later a cleaning lady came in and opened the door in the room to change the trash and asked me about the toilet paper and how long had I been there because she changed it 8 hours ago I said is that a bathroom?? She said yes. This bathroom is for the family why did this cold-hearted nurse send me across the hall when there was an available bathroom inside my mother's room. I was absolutely devastated as to why she would do that. Later that day a friend of mine arrived and asked farhanna to come in and explain to me the stages of death. She did not do anything except tell me that my mother would be gone in 2 to 5 days and left the room. My friend and I were in shock. Upon my mother's passing, another woman with the same kind of accent called me and said I'm so sorry to inform you. Your loved one has passed at 9:38 a.m. what funeral home are you using? I said I'm not sure about that. Let me call you back. She said no. I will call you back in 40 minutes. The phone lines in the city that I'm in we're down at the funeral homes. She did call back in 40 minutes and when I told her I needed more time she rudely told me well. You only have 4 hours at this point. I asked for a supervisor or charge nurse. Gina was amazing, compassionate, and very helpful and even helped me with almost no money. Find an affordable cremation service that would pick my mother up. It was a little far away so she even gave me four extra hours. So a total of eight to take care of things and get them in order. I don't know if it is a cultural difference or if the woman who are very compassionate here just have a calling but these other two women were very very abrasive, abrupt and cold. As if they had no idea they were talking to someone who was grief-stricken on one of the worst days of their life. The facility is beautiful. They have a cafe. They have an area for you to get water and coffee. Even the front desk clerk is soft-spoken and very very sweet and compassionate. But in my opinion, these cultural differences from these other women should be paid attention to and they should not be in a field where compassion quiet kindness and understanding are top priorities. They were abrupt cold and heartless. In my opinion. The second woman who called me had the same accent as I said before and her name started with an m but she said it so quickly I couldn't catch it

I cannot thank Cindy Spence enough for the incredible care she provided to my partner throughout the 11 months he battled two cancers. In a time filled with fear and uncertainty Cindy was at our doorstep weekly with a gentle healing and loving touch for my partner and a listening ear for me. Her presence including at the time of his death was a soothing, compassionate presence that eased both physical pain and emotional anxiety. For those gifts and her ongoing friendship I will be forever grateful. Cindy has a true gift for caring for people in their most vulnerable moments.

My father spent his final days at Faith Presby. The care he recieved was everything we hoped. He was kept clean and comfortable. The staff was so wonderful, kind, caring, and honest. They addressed every concern and explained what to look for and expect in his final days. It was a difficult road getting to Faith. My dad was admitted into the hospital 2 weeks earlier, then into rehab for a week, then sent home with home care. A few days later he started having problems. It took home care 4 hours to respond to a call for help then another hour for someone to arrive. He was taken to the hospital where they floated the idea of rehab again. Then doing hospice at home which was not an option for us for many reasons. The hospital's social workers gave us incorrect information, was rude, and upset my mom who was barely holding on. They just wanted us out of the facility. After finding Faith Presby. and talking with the nurse. All our questions were answered in a way that my mom could understand putting us both at ease. We were able to relax and we were able to honor my dad's wishes. I will forever be grateful to everyone at Faith Presby. including the donors and thier families who made this excellent facility possible. I sincerely thank you!

My name is Yoraxi Villegas, son of the patient. My mother, Nicolasa Delgado, arrived at Faith Presbyterian Hospice (12477 Merit Dr, Dallas, TX 75251) on Saturday, September 13, 2025. From the moment we walked in, we experienced an exceptional level of professionalism, service, respect, and empathy from every member of the team. The nurses checked on her frequently and administered medications promptly to ensure her comfort, while also tending to her hygiene and personal care with great compassion. Housekeeping cleaned her room and bathroom every day—consistently and thoroughly—so cleanliness was never a concern. The physical infrastructure is excellent: spacious, bright rooms with quality furnishings, and very clean, comfortable common areas, including lounges and dining/rest spaces. Because my mother could no longer ingest food, the food service provided for the family was especially meaningful. The meals were extraordinary—high-quality ingredients and a varied menu that made long days a little easier. I recommend Faith Presbyterian Hospice wholeheartedly and rate it 5 stars. Our warmest thanks to the following individuals for their care and dedication: Farhana Mamnoon, Krissy Cazares, Heather Trichel, Kimberly Miears, Dereka, Britaria, Alex Loyola, Beemish, Daniele, Sydney Caldwell, Alyssa, Kimberly White, Irene, and Joshua Quioto.