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Google Reviews
10 months ago
During this difficult process the staff helped to make this a much more relaxing experience. The entire funeral and burial went perfectly.
If you get a choice, please request to work directly with Jamie and Pat. They are outstanding. By the end of this, their consistent empathy and helpfulness made us feel like they were part of our actual family.
The entire facility and grounds were perfectly kept every time we have visited.
If you are unfortunate enough that you have to go through this process, I highly recommend Sunset Hills Memorial Park.
10 months ago
Jamie Vanasse and Pat Caffall were absolutely phenomenal. Both were so kind, caring and attentive throughout the very difficult process of having to bury a beloved mother at such a young age. Both went above and beyond. Jamie is the reason we selected sunset hills because of her kindness and care. Thank you for everything !
a year ago
Comforting support above and beyond expectations. What does one expect? I felt not only important, but I also felt my best interest was the priority. Yes, I rec'd incredible service, support, compassion, and follow through from Vesper West.
We worked online to fine tune arrangements, the replies were immediate, and very precise.
Not having to wait for answers or wonder what is going on is very important in business.
Treating me like a person instead of a transaction, very dignifying, comforting, and worry free.
Again, Vesper West even touched base on a day off to keep everything timely, and efficient.
Sincerely
Rich and Pam R
a year ago
I want to share my appreciation and gratitude for the efforts put in from Montana (day of services and days after), as well as Vesper (days after services) at Sunset Hills Funeral Home. Many of us family members (myself included) reside out of state, and we tried to ensure our loved one had flowers for their service, while a few of us were also busy coordinated traveling to town for the service. We found we made the mistake of picking the wrong floral shop (Finishing Touch Florists & Gifts in Bellevue - do NOT work with them!) in that they never sent a delivery notice/confirmation, and they didn't follow protocol on delivery at the funeral home. Because of all that, the flowers we ordered never made it to the service, as the staff at Sunset Hills had no way to know who the flowers were for. I was shocked that there was no label/log with our loved ones names present!
Montana was present at the services, and knowing the disappointment and compounded sadness we were feeling from the missing flowers, she took it upon herself to try and track down what occurred, and work with her leaders (including Vesper) to try and make it right. They even attempted to request a refund from the florist on our behalf, but the florist pushed back.
Vesper connected with me when I had no luck trying to work with the florist myself. She wanted to make things right, so her and the funeral home went above and beyond to create a flower arrangement similar to the one we expected, to put in a basket that could be set by our loved one's final resting place. The flowers were beautiful! Vesper took the time to take photos of the new arrangement at the facility and after placement, so that we could share with all the remote family as well as local family.
We are beyond impressed how the staff at Sunset Hills worked hard to take care of us and address the very unfortunate situation. I'm beyond grateful for everything they did, as we all know they didn't have to. They truly showed how much they care about their clients. I highly recommend getting florist recommendations from the team at Sunset Hills if you're remote or unsure of the area, as they know some solid companies to work with.
Big thanks again Sunset Hills Funeral Home, and especially to Montana and Vesper!
3 years ago
It's a wonderful park to walk during winter to get some sun.