Hinds Hospice

Very grateful for my experience with Hinds Hospice Inpatient home. Working in the senior living industry, I was able to connect with Erica Rohlfing, Hinds Hospice Care Consultant and Dr. Carr at Saint Agnes to arrange hospice services for my mother's last days. It was a smooth and easy process to get her set up with them. Thank you to Sue and Marity at the home for being kind and hospitable to me and my many family members that visited the home. Putting your loved on on hospice before your ready to understand and process what's going is really hard, but they went at my pace and always answered my questions and attended to my concerns and needs. There are a lot of hospice agencies in town, but if you are in a place where your loved one needs hospice care in a beautiful home setting, this is the best place for them to be. The home is in a beautiful quiet neighborhood and easy for families to find. Thank you Hinds!

Placing my mom in hospice was the hardest decision I've ever had to make. However, Hinds Hospice helped in more ways than they realize. Everyone who visited my mother said the staff were gentle, patient, kind, and compassionate. The home was calm, serene, and relaxing, which helped me with the transition. Thank you! 4o

Seeing all of the glowing reviews makes my heart ache because I wish my dear friend had received the same level of care at the Hinds Hospice home on Twain Ave. I've waited a long time to write this review because I didn't want my anger to overshadow the importance of the message. It's imperative to note that I have TWO experiences with Hinds Hospice in Fresno. The first was with my Mom who passed in 2021. She received in-home hospice care/services at end-of-life and they were wonderful with her and so helpful to my Dad during that time. The second experience is the cause for this review. A dear friend of 16 years had reached the end of his longtime battle with COPD and was transitioned from Kaiser Hospital to the Hinds Hospice home on Twain Ave. I was so unbelievably grateful that they had an open bed and he was accepted there to live out end of days. Within the first 36 hours of his arrival, there were constant rumblings among the staff right outside of the room that he wasn't dying quickly enough to stay there. While it is true that the hospice house is a place where folks who are dying imminently transition, end of life doesn't look the same on everybody. He could talk, he could eat, he could complain. I'm certain there were moments he was a very cranky and difficult patient. The nursing staff at this home are used to an imminent death, one-size-fits-all protocol and because my friend did not fit in that box, they wanted him gone. They did not want to deal with him. This is where a woman named Gladys Marroquin enters the scene. I was visiting my friend and two people, a male and a female who I'd never seen or spoken to before, enter the room and ask to speak to me privately. So I followed them to a table in the front living room. When we sat down, neither of them bothered to introduce themselves or give any sort of proper introduction for the reason for the conversation. As soon as we were seated, Gladys Marroquin looked at me and said, "We are going to have to start charging Mr. ______ for room and board." Those were literally the first words spoken at the table. Just like that. He had been there for 7 days. He had Medicare and supplemental coverage, so his bed there was covered. The bottomline is that staff there had decided that he was a pain in the neck and he wanted fed every day and he wasn't dying fast enough so they wanted money from him for daily room and board. After a moment of silence, I looked at her and told her that her approach needed a major overhaul and she should seek a new line of work. Then I explained that I was not a blood relative, nor a legal guardian, nor did I possess a Power of Attorney (POA). The patient had none of those things and was of sound mind and still able to make his own decisions. Then I got up furious and in disbelief about what I'd just experienced and left. The entire thing was abhorrent from start to finish. He was treated less than because he was a man without means. That is a fact. I saw the difference with how Hinds Hospice treats people from different socioeconomic backgrounds first-hand... my Mom and my friend. My friend's story ends with the Hinds Hospice house releasing him to his roommate. Who was also not a legal guardian or possessing a POA, etc. A vile man who rented him a room in a filthy, cigarette smoke-filled house. My friend was dying from COPD and they let him return to a smoke-filled house. My dear friend died 10 days after they released him to the roommate. So it turns out he was dying fast enough, Hinds Hospice. Shame on everyone involved from the top down. And that beastly, insensitive, unempathetic woman, Gladys Marroquin. My opinion of Hinds Hospice is forever tainted.

My father passed away a few years ago. He started hospice services with Hinds Hospice at the very end of his cancer diagnosis. Unfortunately, he was only on hospice services for a short 3 months. My parents were hesitant on wanting outside help. My mother was his caregiver for just over 4 years. Everyone on my father’s team helped us understand what to expect as my father declined. They were always just a call away when we had questions and needed help. The team was always very kind and patient with all the questions we had. She was so thankful for all the help from the Hinds Hospice team. Upon his passing, she mentioned that she wished they would have reached out sooner for the help.

The best possible experience given the situation. My family and I are so grateful for the professional and hospitable staff, ensuring my father was comfortable and cared for. I appreciate their kindness not only to my father, but also to our family. Times like this are difficult and these people truly have a gift for what they do. I was not able to get everyone’s name, but hope they know how special they are. Linda and Libby were so sweet and treat their patients with dignity. They carefully explained things and respectfully communicated to the best of their ability. I’m so impressed with this beautiful facility. Very neat, clean, peaceful, and cozy. They provided water, tea, coffee, and cookies! The outside grounds are gorgeous. They honor each patient by lighting a candle (led light) after they pass, which I thought was a sweet gesture. We can not thank you enough. ❤️