Kate B Reynolds Hospice Home

My mother passed away here after only 6 hours, but the care and compassion from the doctor, nurses, and chaplain toward her and my father and I were top notch. They made the worst day of my life as good as it could possibly be.

I would like to begin by saying this place took very good care of my father that passed on November 11 , 2025 …. The day prior to that there was a cna there by the name of Netta from the beginning my father had a problem with her …. One night I sat up in my bed and the spirit spoke to me I text my sister to let her know something wasn’t right about her ….. She was angry rough didn’t want the family in the room …… she told me one day she had been chastened at work about something she was mad …. On the day prior to my father’s passing that Tuesday she bath my father he was at the end of life … she also closely shaved him the Tamil was waiting for her to get done in another room and she let us know she was done .. the first thing the family saw was my fathers right ear was totally swollen from the inside out and bleeding it was horrific ….. my fathers eyes were opened and he was traumatized he couldn’t talk but no words he was trying to tell us something but couldn’t ….. There was a meeting and we assumed there would be a resolution quickly .. my sister and I went back today to find out as of November the 18 she is still there …. I’m sure my father is not the first and won’t be the last as long as she is there……it’s been hard for us to move on because of this …. If you decide to admit your loved one there and NETTA is still there …. Please be very diligent if she comes in contact with your loved one….

Very beautiful facility, and very caring staff. Not an easy choice to place a loved one here, but the staff take very great care of your loved ones. The second day of me coming to visit, staff I don’t remember meeting knew exactly who I was and who I was coming to visit. My grandfather was very well taken care of and every day his hair was combed back, and his blankets tucked in. He even had peaceful music and his favorite television shows on in the background while he slept through his time there. The nurses brought him some chocolate and anything he had asked for was brought very quickly. They even allowed his dog to come and see him before he passed. Though we were there for less than three days, the staff was amazing and I am so thankful that we went with this facility in my grandfathers final moments.

Horrible experience during a horrible time. The nurse who contacted me to tell me my loved one's end of life was near was insensitive, rude, and went as far as saying "how bad" he looked. Upon arrival, there was no one at the front desk to show me what to do or where to go. Not only is that a safety concern for the patients and their families, but after receiving a call to tell you to "come quick", not knowing where to go is even more upsetting. When I finally found the room, the same nurse that called me was assigned to my loved one, and in in his room. Not only was it an unpleasant greeting, but argued with me loudly in his room mentioning my "heightened emotions" being linked to my pregnancy, and not the actual situation I was currently facing. As I'm regaining my composure, I go to hold my loved one's hand in his final moments, and realized the identifying name band had the wrong name on it. Not only does that further prove their unorganization, but how hurtful it was to realize how much of "just a number" he was to them. 10/10 do not recommend. I wish I had made the choice to just keep him in the hospital, and not try and move him to a "more comfortable place" that turned out to be a nightmare.

I have to give this place a 5/5, my father and I spent one night there (11,13,17) and he made a very peaceful transition the following day. During this time the staff went above and beyond to not only keep my father comfortable, but to make me feel at home and welcomed, this meant a lot. The cna (Ms. L) would make frequent rounds throughout the night and she was so quiet you’d barely notice and would often sleep right through it. The security officer was very cheerful, friendly and talkative. The lobby consists of a cozy large living room and full kitchen with a large dining area and plenty of seating for families. One of the last words my father spoke were “the nurses are good here” and that means so much to hear. This was without a doubt the hardest season my family and I ever had to endure, but these folks made it a little less stressful, with the positive attitudes and nonstop quality care, you just feel the love and warmth. God bless.