Camino Del Sol Memorial Center and Funeral Home

Unprofessional. Leticia Ruiz was extremly rude to not only my family, the pallbearers, and myself but also to her own coworker. The owner of Camino Del sol is even worse. He called my family ghetto for picking up the left over water cases, coffee Cups, Coffee grounds, and Coffee creamers that WE bought. Per Leticia, Otto is alo threatening to sue any family member that leaves bad review. per Otto Shimmel “the whole family is going down.”.Pplus the entire chappel is dirty and definitely out dated. needs a deep clean.

At first I thought this process was going to be easy going, thinking I made the right choice for the funeral home. Later on turned out to be a nightmare. Staff was rude, I felt discriminated due to the comments of the owner. He was skeptical that our family was not going to pay even though we never gave him any reason to think that.. Two days before the burial they said our services were cancelled because of a remaining balance however we had spoke to the funeral director and informed her we were on our way to make the final payment so i’m note sure why they would say that to us. They told us the pallbearer gloves were included and then a day before the service they said they were not included and were $11 for each pair. (ordered them on amazon. 11 bucks for 6 pairs. thank god they delivered on time) The day of the rosary, before the service started, the funeral director told us she would be back but NEVER came back! She was rude to the Pallbearers at the church, rude to the family, and extremely rude to her coworker. All of our family and guest noticed how rude the director was and made comments. That is very embarrassing to say the least. I would never recommend this place to anyone and if god forbid my family ever needs to plan another funeral, we definitely won’t be coming back here. P.S the chapel was very janky and had signs that they were under construction. I’ve seen those signs since I was in high school when one of my peers passed and had services here. Also the bench we were sitting on seemed like it was about to give out. Liability waiting to happen

Horrible experience from beginning to end. Avoid this business at all cost! The funeral director was extremely unprofessional and unsympathetic throughout an already difficult process. Communication with her was horrific. She continuously blamed her boss and her own personal life for the awful mood she would always seem to be in. When asking for even the simplest request we were met with “I have 15 other families you are not the only ones! and that her boss had given her piles of work to do. She rushed us to bring clothing and wanted us to bring in poorly fitted pants. When we didn’t want the pants she wanted us to get; she scolded us with “Who cares if they’re too long, it’s not like she’s walking out with them on?!” The nerve to work in such a sensitive business as dealing with deceased loved ones families and having no empathy or compassion! The chapel was also completely disgusting covered with dust and an overwhelming smell of mold. We spent thousands of dollars with them how hard is it to get a duster and try to make it presentable ??? The ushers were also poorly organized having no idea what to do. They did not help seat or guide our family and friends. They instead were just talking amongst themselves drinking their Starbucks at the front desk. The day of the church services, the pallbearers were also spoken to horribly and not explain herself correctly. She just kept repeating herself and speaking in a condescending tone. Yet again the director was ranting about how her personal life is effecting her work load. We are about to bury our loved one! Why are we hearing about your work load and having to get your personal frustrations out on us?!? I can’t imagine how the other dozens of families experiences were affected by this joke of a director. My family was already grieving we didn’t need the added stress we experienced. I wouldn’t send my worst enemy to Camino Del Sol funeral home. Go ANYWHERE else!

After a stressful experience with another funeral home, I reached out to Camino del Sol. My father’s services were only a few days away, and I was pressed for time. That same day, Leticia provided me with several options, and by the next day, my father’s funeral information was online. She secured the honor guard, the VFW, and the priest all in one day! After several nerve-wracking days, I was finally able to breathe easy. Thank you, Leticia, for giving me and my family peace of mind during such a difficult time.

I love how Leticia is so helpful to us in our time of grieving. This is the second time I have been involved in a close family death. She made the process so easy. She was so professional but made me feel so comfortable. It was such a difficult time and Camino del Sol was there and took care of everything. Everything was so well done, I didn’t have to worry about anything. Thank you Leticia and Camino del Sol.