Mountain View Funeral Home & Cemetery

Wonderful staff all around. Patient, knowledgeable and willing to work with you. Excellent service from those that came to collect our passed loved one. Also a beautiful place in general at Mountain View

My experience with Mountainview Funeral Home has been horrible. My husband and I preplanned and paid for all our expenses. Casket, services and our plots. We moved to Utah so we made prearrangements with a funeral home here. With that being said we were told we could transfer everything here with no problem. Which was wrong, we tried but we're told they do their own trust and we had to cancel with them to get our funds and then pay here. So we started the process to do that they kept 10 percent plus the interest we paid for the funeral. We said ok at the time because we were wanting to have everything taken care so we would not have worry about anything since we still going to be buried there. My husband passed in March 2026 and it has been a nightmare working with Mountainview. Since he passed I was informed that the casket we prepaid for was no longer available and I owed for the pickup of his body at the airport plus for the people who picked him up and for the hurse usage over 1800.00 dollars. To say I was surprised is an understatement. Then I was told when we canceled the preparations for the funeral it also canceled the pickup at the airport, that we were told was still covered. Needless to say I didn't the funds to cover the $1800.00 dollars and since they could no longer get the casket we paid for, I adjusted the casket downward to cover the $1800.00. Which left some extra funds that needed to be returned to me. After I was told I would a get refund, I was then told I needed to sign an affidavit for the funds and supply a copy of my husbands will and they would need to approve for me getting the excess funds. We'll it has been over three weeks since I did all of this and still no refund. While I was taking care of this I adjusted my casket order because I had the same one they could no longer get for my husband. We purchased these together so all of our services would be the same. So I change my casket to match his and took care of the body pickup so my kids wouldn't have to fight or pay any more for anything. Which you would think I would get a refund similar to what I am getting for my husband. We did pay the same amount but no, I get a little more than half of what I am getting for him. The reason I am told is because they charge a 10 percent fee for canceling a contract even though they are unable to get the caskets we paid for. From no fault of my own because I want the same casket as my husband (the way we set it up originally I am being charged for their mistake). Not sure if I will ever see the refund for either my husband or myself because everytime I call and ask I get told something different. This company really needs to rethink the way they do business. I would not recommend anyone do business with Mountainview, everything we were told is false. All they want is to steal from people that are grieving.

Our family cannot express enough gratitude for the incredible staff at Mountain View funeral home. Jacob and his team were there for us through the hardest time filled with grief and uncertainty. From the moment we walked through their doors, we were met with genuine kindness and understanding. They took the time to listen to our needs, answered every question with patience, and guided us through each step with care and clarity. Nothing ever felt rushed or transactional every interaction felt personal and sincere. What truly set them apart was their willingness to go above and beyond. They accommodated special requests without hesitation, and consistently checked in on our family to make sure we were doing okay. Their attention to detail and commitment to honoring our loved one made all the difference. In one of the hardest moments of our lives, their compassion brought us comfort and peace. We will always remember the dignity and respect they showed our family, and we wholeheartedly recommend them to anyone in need of truly exceptional care.

Carl C was our planning partner at Mt. View for our beautiful mother who passed unexpectedly. Call was so empathetic and compassionate at all times while maintaining a the pleasant professionalism expected in such a sensitive time. The coolest part of the experience was that he was direct in answering our questions, there were no mysteries about costs. He not only told us our options, but could tell we were wanting to honor our mother in the best yet necessary affordable way. He took this intuition and was able to present several options. Three to be exact. Even after we told him that we needed special handling that would result in delays in our making decisions, he was understanding pleasant. He simply held onto the options with their individual cost and said when we are ready. I made our deposit today. Ill submit another review after we pay for and turn over out mother (and our brother who passed in 22, but waited for mom).

Today my husband, brother-in-law and sisters-in-law had an appointment to plan the service of my mother-in-law. Our meeting was with Tessah to discuss the service and CJ to discuss the burial. This process is never an easy one, but Tessah was so incredibly kind, empathetic and organized. She spent time learning about my mother-in-laws life and who she was. It was so nice to not feel rushed through this process and to feel such caring. So happy that Tessah was who we had the opportunity to work with. CJ was also very helpful and we enjoyed working with him as well. Wonderful team! We feel like we are in good hands with them handling our mother-in-laws service and burial.