Town & Country

I do not recommend this place at all. There has been cases of abuse at this facility. It is posted on the wall in the facility the amount of types there have been reports. Caregivers abusing of seniors and nothing being done about it. If you care about your parents you would not bring them to this facility. There are several other places such as Clearwater and Ivy League that have better care than town & country. I suggest setting up cameras in your loved one home. There is alot of dark things that happen inside those rooms that is not being talked about.

My mom, who has Alzheimer's, has called the Grace Gardens memory care wing at Town & Country Manor home since April 2025. What drew me to TC was a glowing recommendation from a friend whose dad thrives there—she raved about its bright, open spaces and dedicated staff. Living in Oregon, I committed sight unseen amid frustrations with my mom's previous facility. When I finally visited on move-in day, I wasn't disappointed; it exceeded expectations. Grace Gardens spans two floors in a stunning four-year-old building: the second for early-stage dementia residents like my mom, the first for advanced cases. Unlike the gloomy, cramped units I've seen elsewhere, this is memory care done right. A secure entrance leads to a cozy family café for visits. Upstairs, wide, sunlit hallways create an airy vibe that lifts spirits, even in a locked area. Downstairs, there's a garden and sun deck for fresh air. Room options include singles (I chose one at ~320 sq ft—plenty for her full bed, sofa, dining table, TV, chair, and beloved upright piano) or shared doubles with private baths. This is my mom's third facility—I've seen "excellence" promised in high-end assisted living in Bend, OR, and a seemingly solid spot in Fullerton, CA, only to watch care erode over time. TC has delivered some of the best and most frustrating moments in her six months here. Like dating, the honeymoon phase dazzles: everyone shines. By month six, the mask slips, revealing flaws. We've hit bumps—caregiver inconsistencies, staffing ratios that feel stretched thin, and my mom's heartbreaking loss of English, which complicates communication. Yet, TC stands out for its transparency and partnership. As a hands-on son (her only family left), I visit every three weeks and video-call daily from Oregon. I've seen caregivers go above and beyond—holding her hand through anxious spells or patiently navigating confusion. And when they've fallen short? Management steps up swiftly. CEO Rob Goerzen and floor staff respond promptly to my concerns, brainstorming creative fixes like visual aids and bilingual cues for Mom's language needs. In an industry plagued by turnover, TC invests in training and accountability, weeding out underperformers without excusing them. The location adjacent to Santiago Park for strolling, nearby Mainplace Mall, world class hospitals, and endless dining options along with its close proximity to major highways such as the 22 and the I-5 is very convenient. No facility is perfect—Grace Gardens would be the first to say so, and as a young program, it's still evolving. But compared to the others, TC's Christian nonprofit ethos shines through in its beautiful design (I challenge you to find a more welcoming memory care space) and family-first approach. Common hurdles like staffing shortages persist everywhere, but here, they're met with genuine effort. Grace Gardens feels like a forever home for Mom—a place where she can thrive as it grows. I recommend it wholeheartedly and have entrusted her to their capable hands. If you're seeking compassionate, upscale memory care in Southern California, start here. No place is perfect, but giving TC an honest and well earned 4 Stars!

My Mom has been with T&C for about 6 months in a studio. It's been a great experience so far. The staff is incredible. The dinning room is great with multiple meals a day. I meet her for meals a couple times a month. I've always been impressed by how great the young staff is. There are lots of activities to stay busy with and the residents are positive and seem to look after each other. Take a tour. You'll be impressed. Thank you T&C.

My mother was admitted from St. Joe’s on 7/21/2025 and has been here since. She has received nothing but the best care. She participates in daily physical therapy and has been making steady progress. Her medications are always administered on time, and the meals are both good and tasty — I sample her food myself. She receives regular baths, has her clothes changed daily, and the staff keeps her laundry for me to wash. They keep me updated on any changes, and there is plenty of bilingual staff, which helps my mother feel comfortable and ensures all her needs are met. I would give a 5 star, but there is always room for improvement.

One of the best retirement homes in orange county. It was founded by the Alliance church organization to serve the retired pastoral staff especially those who served overseas. It's a blessing to the commnity as well.