Westmont of Fresno

As a realtor helping seniors sell their homes I have referred several families to Westmont of Fresno and have always had positive experiences with their team. The staff is caring, professional, and responsive, and they do a great job creating a welcoming environment for residents. I feel confident recommending Westmont to seniors and their families exploring senior living options.

Unfortunately, the day we toured Hannah wasn’t available, however, we received a tour with Kyle and Ben even tagged along. Kyle was very knowledgeable and was able to answer our questions. We really liked the building and all that was offered to the residents. We have not decided yet but it’s definitely at the top of the places we toured.

The staff here are fantastic people. My aunt lived here for a year following a stroke and I couldn't have picked a better place to bring her. She made friends, had a safe and stable place to recover, and was surrounded by staff that supported her with all her various questions & needs. Thank you for all the support and care you provided to my aunt, Westmont staff ❤️ You will be missed!

I wish I could give Westmont of Fresno a higher rating, but unfortunately I had a very disappointing experience. The two stars are solely for the facility itself. The building is beautiful, very well maintained, and clearly cared for with attention to detail. The grounds are lovely, and their memory care unit offers a generous amount of space for residents. If my review were based on appearance alone, it would be five stars. However, that is where my compliments end. We have been searching for a memory care facility for my father, and with his discharge from a skilled nursing facility approaching, we were feeling the pressure to secure a placement. My first visit to Westmont was discouraging. No one was available to give a tour, and the front desk staff was extremely unfriendly. I was told that tours only happen on weekdays between 9am-5pm and that “most people take the day off work” to do them. When I asked for a pamphlet or business card, they had nothing to give me. On our second visit, midday on a Thursday, we again encountered unprofessional front desk staff. Two receptionists were chatting, and one was practically laying across the counter, barely acknowledging me. They seemed annoyed that I needed help. Again, the person responsible for tours was not there despite it being within the hours they had previously insisted on. The maintenance director ultimately met with us, and while that was unexpected, he was great, very kind, informative, and gave a great tour. The memory care unit itself looked well-kept, so we decided to move forward. I spoke with their Community Relations Director, completed paperwork, and provided our credit card for the refundable $500 deposit to reserve a spot. We were told there were two spots available and four families trying to secure them, so we pushed hard to get everything done quickly. The skilled nursing facility’s social services manager moved mountains to complete the necessary documentation within days, and Westmont even came out to do the care assessment. And then…nothing. No updates, returned calls, or responses to emails. Eventually, the social services manager was told that Westmont would not be accepting my father. She requested a reevaluation because the notes did not match his diagnosis, suggesting there had been a mix-up, but Westmont ignored her as well. I made MULTIPLE attempts to contact their Community Relations Director and never received a single reply. Not even a courtesy call after taking our deposit (which they stated was refundable, but no one communicated the process for that either). Regardless of the reason, whether the spot went to someone else or they determined he wasn’t a fit, the professional and compassionate thing to do would have been to communicate that directly to us. Being ignored after we completed all the steps they asked of us was incredibly unprofessional and disheartening. For a facility of this size, I truly hope this was an isolated incident. This experience made it very clear that Westmont is not a place I could ever trust with my father’s care. That said, I believe things worked out exactly as they were meant to. The next place we toured was Paintbrush Assisted Living and Memory Care, and it has been the perfect home for my father. Their Community Relations Director, Reuben, was warm and helpful from the start, and their Memory Care Director, Traci, is an absolute angel. They treat us like family, and I feel my father is in the best hands.

Excellent help even on short notice. Kyle and the whole team really made my relative feel welcome and get moved in and adjusted. Our family is relieved and confident that Westmont will continue to be a great choice.