Care Haven Homes

A few years ago, Care Haven Homes (CHH) ratings were almost universally 5 stars. More recently, CHH gets about as many one-star ratings as five-star ones. I concur with the new reality. There are a few absolutely outstanding care givers working at the CHH Wycklow house. These people are empathetic, attentive and tender care givers. They are most appreciated. Most of the rest of the staff do a completely satisfactory job but perhaps with a little less empathy. However, a few of the staff are probably ill suited for this career path. These few can be physically rough when transferring and transporting residents. Some seem so addicted to their private wireless devices that they fail to: provide basic resident comfort items; to notice that residents at risk of falling are up and wondering about; to notice that residents may need authorized management of pain or anxiety meds; or fail to administer prescription meds at all. CHH has no visible training program to establish performance standards for its new hires nor does it seem to have a routine method to observe, review and improve its existing care givers' performance. Which means you, as the resident’s loved one, will have to spend a lot of time at CHH to monitor and advocate for your loved one. CHH is almost certainly better than almost all other local memory nursing care options. But it seems like the $10,450 monthly fee should guarantee at least satisfactory care EVERY day. 3 Stars is the best I can do.

Our loved one was only at CH for a short time during his final stage of life. We brought in private companions and hospice after 2 weeks to help with the care. CH is understaffed if your loved one needs more than minimal assistance. They also want to change care to whatever is easy and convenient for the staff without regard to hospice and family direction. The evening our loved one passed we received a call from hospice but not from anyone from CH. Hospice indicated that the CH directors did not return the calls from their CH evening staff and no one showed up to confirm the passing or help oversee the transport. The following day the family still received no calls from CH, no acknowledgment or condolences. The experience was very upsetting, sad, and unexpected for a care facility. The lack of communication and compassion was inexcusable.

We had a good experience with Care Haven Homes. They took good care of my father. A tip for families as you search for a facility: ask if they keep a detailed care log. Do they record daily wellbeing, eating, sleeping? If the answer is no, then no one—not the staff, not you, and not your loved one—will truly know how things are going. Without documentation, there is no accountability, just a facility that collects a check every month. Care Haven Homes understands this and provides excellent care to their residents and communicates well with families.

There is a reason Care Haven Homes has only 5 star reviews. From the owners to the nurses, to the staff - they are all the most loving, caring and compassionate people you could ever hope for. We know we would not have had our father as long as we did if it weren’t for the exceptional care he received. The homes are clean, the meals are home cooked and wonderful, but most importantly the caregivers truly loved our dad and treated him as if he were their own. We feel like they are part of our family. So many kind gestures, so much love and attention, so much empathy and understanding about the challenges of getting older. They are gifted in their professions. Their love is genuine in every regard. We feel grateful and blessed to have been part of the Care Haven family. When our dad entered the comfort care only stage, the staff went so far above and beyond to care not only for him, but for us. Truly, the best “extended family” there could possibly be. We will never forget them and be forever grateful.

My wife is a resident at the Overbrook house and I will simply and honestly say - We love Care Haven Homes. The homes themselves are very neat, tidy, clean, and very well kept. The staff at Care Haven is wonderful from the level of the care givers to the nurses, the managers - all very loving caring professional persons. We feel very lucky to have found Care Haven Homes for my wife and we rest assured that she is very safe, clean and well attended to. I honestly believe there is no place who provides better care, more love or professionalism than Care Haven Homes. If you are thinking about placing your beloved family member into residential care you simply can not do better than Care Haven Homes.