Traditions at North Willow

Heart felt thanks to the team at Traditions at North Willow. A dear family member recently became a resident at this impeccable facility. We were instantly impressed with the clean environment and friendly staff. We were also encouraged to decorate his private room with some personal items to make him feel more at home! He enjoys the company of other residents in the communal dining area, and delights in the conversation at meal times. In addition to the immaculate facilities, the care he has received is outstanding. We feel reassured that his physical and mental wellbeing are being continuously reassessed as his condition changes. Special thanks to the Executive Director, Nathan and the Wellness director, Chanel who took the time to listen to his concerns and personal goals, and then adapted a care plan to meet his specific needs. It is nice to be treated like family!

It's been quite the roller coaster ride moving our family member to Traditions at North Willow. The team here has been outstanding in helping us navigate all of the ups and downs that come with helping an aging parent. The facility & staff are top notch and I would not hesitate in recommending Traditions to others.

Both of my parents have lived here at different times. My stepfather was in memory care here for 2 1/2 years and now my mother is in assisted living here. The staff is amazing and very supportive. Nate is the new director and is doing a great job. Julie is the Nurse in charge and has done a great job working with my mom and stepdad. And Brenda at the front desk is so welcoming to guests. Shilpa is the new activity director and has been the absolute best at inviting my mom to all the activities and getting her involved. She took over for Mary Evans who is now in charge of arrangements for living there. So go meet Mary for a tour! You will love it. Traditions at North Willow is very homey and comfortable and has great food.

After extensive due diligence along with the assistance of experts in Elder Care, we recently transitioned a parent into assisted living at Traditions of North Willow. The experience has been exemplary thus far with special acknowledgment for the staff whom work tirelessly to foster an enriching environment for their residents. Special thanks to the team and especially Nate whom is a great ambassador for it all!

We found this place for my mother-in-law after searching high and low for a community that didn’t feel like an institution. The moment we walked into the lobby, it felt like home. The lobby is arranged as a comfortable, cozy sanctuary, and the receptionists, Connie and Donna, are warm and welcoming. The staff is terrific—thoughtful, conscientious, hardworking, and careful. The chef, Kelcey, is wonderfully kind and talented, preparing excellent meals (the dining room is run like a restaurant). Julie, the head of nursing, is highly knowledgeable and manages an exceedingly kind team. One staff member, Monica, reassured my mother-in-law when she first moved in, telling her she could press the call button anytime—even if she just wanted someone to sit with her and hold her hand. Monica has also shown a unique gift for communicating with residents. At one point, when my mother-in-law was resistant to necessary medical care, Monica put her at ease and helped her comply, preventing a potentially life-threatening situation. Samantha Haney, one of the managers, and Mary Evans, the community relations director, are both friendly and approachable. Finally, the activities director, Shilpa Denny—affectionately known as “Sunshine”—is simply delightful. I highly recommend this place. If you have a loved one living here and encounter any issues, I suggest speaking with the executive director, Nate Milligan, before leaving a poor review. Nate proactively connects with residents and goes to great lengths to ensure concerns are addressed. When we met with him recently to request some service changes, he told us “You always have a right to our undivided attention.” This is a top-notch assisted living community.