Montlawn Memorial Park, Funeral Home & Cremations

They are so disorganized. First Eric came in with the wrong contact. He keeps having to run back and forth to check on things in the contract. He said the family car was not included but in my original contact I showed him it was included. If I had not paid for this over 30 years ago, I would not use them. I have a letter from Kenneth Stephens from back in October 16, 1989 saying EVERYTHING was taken care of except the opening and closing fee. Funny they came up with another letter they said was in my file saying different but there was NO date on it, my name was not on it , and it was NOT signed by Kenneth Stephens like the one I have. Also I picked out some music for the funeral but Eric said they had no way to play it. But the lady at front desk was able to down load two of the songs and another guy was able to find a way to play the other for the funeral. Also didn't get something in the original contact.They LIED!! Also have a friend whose Mother died over a year ago and they still have not finished her marker. A friend of my daughter father in law passed away and they didn't get 5 things in his contract. Update as of 3/31/26 I meant with the general manager of Montlawn and told him about how my experience was with my wife 's funeral was handled and he said to let him check and he would get back with me. HE LIED!! It has been over 2 months and NOTHING. People think twice before doing business with them

In early January, my sister and I were upset that the flower vase on our parents' grave had been taken. We were assured a new one would be in place in a few weeks and someone would contact us. We never heard from anyone. We returned in late March to put out our spring flowers. No vase. We went to theoffice and this time we spoke with Allen Stapleton. He said, "You have my word that I will do my best to find a vase for you. I will call you no later than 12:00 tomorrow to let you know if I can locate a vase, or if I will have to get one when the next shipment arrives." At 11:56 the next day, my phone rang. Mr. Stapleton had found a vase! The communication was so kind. Even if he had not found one, we would have known what was happening. When you know someone listens and lets you know they are activately trying to find a solution (even if there is none at the time) it makes a huge difference. Thank you Mr. Stapleton for helping us to honor our parents. You are the best!

Our family entrusted this funeral home during one of the most painful times in our lives. The funeral was held on February 16th, and the obituary was never posted online. On February 18th, we spoke directly with the director and were told it would be uploaded shortly. We were informed there was a delay due to it being translated into Spanish. We understood and expected it to be handled promptly. It is now February 25th. The obituary has still not been posted, and we have already picked up our loved one’s remains. At this point, this is no longer a minor delay — it is a failure to follow through on a basic and meaningful part of the service. An obituary is not just a formality. It is a matter of dignity and respect, and it allows family and friends the opportunity to honor and remember someone properly. We are extremely disappointed by the lack of action and communication during such a sensitive time.

I appreciate each and every staff member at Montlawn Memorial Park in Raleigh, NC. Mr. Allen Stapleton who is the Funeral Director did a wonderful job with the funeral arrangements for my beloved son. Mr. Stapleton and his staff were there for me and my family every step of the way. They all went above and beyond to ensure the my son’s homegoing was perfect. They treated us like we were their family.

My parents chose Montlawn for its quality and grounds keeping. My brother is buried there and I have spot beside him.His vase was destroyed by a lawnmower ect. I ve been trying to resolve this issue since May or before. Each time I left my name and number with a different employee and that I would receive a call. The last time I came out I was told that I wasn't the only one having this issue and that others had the same issue. So insensitive! This was my only sibling we were referring to. We left him in Montlawns Care and this the answer I received?! Today January 6, 2026 Tina Geddis called for record up keep. I told her of my problem she fixed it!! Now my brother has the dignity and care that he deserves. Her kind act brought me to tears. I will always remember this act of kindness and care she showed I and my family. Thank you Montlawn for hiring such a kind and compassionate lady.She even told me about payment plans for future preparations. Thank You So much Tina!