Rose Hill Funeral Home & Burial Park

My mom service took place here. Throughout the process communication was extremely lacking. The associate that arranged my mom’s final wishes did not do it correctly and we didn’t find out until she was no longer with the company and after my mom passed. Additionally, my mom passed while they were remodeling the chapel and they did not communicate the closure until it was time to prepare for her service. They offered alternative solutions, but the communication was not there ahead of time. The solutions given were against my mom’s wishes forcing us to wait weeks for the service. Reactive not proactive on their part. Lastly, the associate I was working with for my moms headstone quit and I had to reach out to the funeral home to get everything finalized opposed to them reaching out to me to inform me of the situation. Overall, poor communication. My mom will only pass once (thank God) and the service we received was less than reasonable. I hope this doesn’t happen to another family.

My father passed away in June 2025, and I arranged for a columbarium at Rose Hill so both of my parents could be placed together. I paid the full balance at that time. Unfortunately, the employee I had been working with left without communicating next steps to anyone, and since then the process has been extremely disorganized. I’ve had to repeatedly reach out just to get basic updates. On two separate occasions, I arrived for scheduled appointments to find the building locked, and had to call the answering service to get someone to let me in. We were eventually able to place my parents’ urns in September 2025. However, as of now, the columbarium remains unmarked. I have not received any clear timeline for completion, and the last communication I received was in December 2025. It’s deeply upsetting that my parents still do not have their names placed where they were laid to rest. At this point, I have little confidence this will be resolved without continued follow-up on my end. I would not recommend this facility based on my experience.

I had my Dad buried in the family plot at Rose Hill. I prepaid to have his name and dates carved on the stone when i arranged his internment in May. It’s now November and his stone still isn’t carved. Recently spoke to the general manager who said the work would be completed the end of November (🤞). Update (Feb 2026): Nothing was done to my Dads stone by the end of November. No updates from the company or any guesstimates of a completion time. Redoing my original 1 star review based on continued horrible communication and customer service. Exploring alternative options since I have no faith this will be completed.

We are so grateful to Rose Hill Funeral Home for their compassion and professionalism. Jim, the funeral director, and Amber, his assistant, went above and beyond to make a very difficult time easier for our family. Their kindness, attention to detail, and genuine care meant so much as we said goodbye to our mom. The service was beautiful, and everything—from the timing to the coordination—was handled perfectly. We had over 50 people stay and enjoy the catered food, which was excellent. Everything came together seamlessly, and we truly appreciate the exceptional care and service provided by the entire Rose Hill team. What a top-notch funeral home — the chapel is stunning, with breathtaking stained glass windows. It’s truly a hidden gem, conveniently located at the corner of Market St. and Smith Rd. in Fairlawn. Some of our family didn’t even realize there was a funeral home on the grounds of the Rose Hill Burial Park, but after their experience, they’ll never forget it. Thanks to all the staff! Gregg and Janyse Heidy

Rose Hill is the best place to help you through one of the worst times in your life. When my mother died, my father and I had Lola Austin. She went above and beyond to help us through a very difficult time. When my father died, I was alone Lola wasn't there, but Patty Cusma was. I can honestly say, that I consider Patty a friend, for the manner in which she handled everything for my father's burial. Her advice came from a place of compassion, understanding, and love. My father's funeral was PERFECT! Even after the burial she helped me with flowers, etc. The peace and comfort Patty afforded me, will last me my entire life. I cannot imagine going through this experience without her help. There are 2 listings for Rose Hill on Market so I'm placing a duplicate review there.