Hildebrandt Hospice Care Center

My mother was moved to Hildebrandt Hospice Care Center from Critical Care at Unity Hospital in Rochester, NY. The folks at Hildebrandt took better care of her in those final hours than she received sitting in ICU. I am grateful for the fact that my mother was able to be at peace and without pain in her final hours. It gave my sister and I both a sense of relief. If you're looking for the right hospice care center for a loved one in the Rochester area I would highly recommend giving these folks a call.

I had the opportunity to visit recently and was blown away by how beautiful it is. Cheryl, the nurse manager, truly goes above and beyond to ensure that the patients and families are well-cared for. As a nurse myself, I’ve seen plenty of toxic work environments with disconnected nurse leaders, but this place is striving for something different.

I recently spent a couple of hours visiting a dear friend who is in hospice care at this facility, and I was deeply touched by the warmth and compassion of the staff. The nurses were incredibly kind and attentive, creating such a peaceful and comforting environment for both patients and visitors. The facility itself is beautiful - bright, calm, and exceptionally clean. It’s clear that everyone here truly cares about making each patient’s final days as dignified and comfortable as possible. I’m very grateful for the care and respect shown to my friend and to all who come through these doors.

I know this is an odd thing to review but giving a kind review and a five star rating is truly the least I could do for such an incredible facility and staff unit. My grandfather recently passed at HHCC and the staff went out of their way and above and beyond to keep him as comfortable as possible. The tended to him with such care, grace, professionalism, and selflessness. Our family was there more often than not all hours of the day sitting by Papa’s bedside and the staff and nurses became our family. They treated us with such compassion and kindness and kept us well informed about Papa and each step in his journey. They made sure that our family was well taken care of too and made what should be an uncomfortable place very comfortable. We looked forward to seeing the care team (we lose Rosa!!!) and felt very welcomed at Hildebrandt. To say they provided exceptional care is an understatement and words could not truly express our family’s gratitude.

If you are reading this, my deepest condolences on your loved one. If you are still at Rochester Comfort care? Please stay there. Any Sales pitch about Hildebrandt is a LIE! This was our mistake, but it was my mother-in-law decision, and her last. Yes, there were some phenomenal Nurses at this facility (Kelly, Jenn, and a night nurse). They were caring, skilled, did their job and had no issues. The girls at the front desk that recorded who entered and who exited the facility, were the only ones who gave me a reason to smile and momentarily take my mind off what was going on. I cannot say the same for the rest of the facility (Nursing and Administration). Every nurse should know their default answer is “Let me check with the Doctor”. Every Hospice center should overly use this! If for no other reason, it buys time to think about your answer! if this would have been done here, then this wouldn’t be a very negative review. This includes a male nurse that teaches at a near by university. He is highly over-rated. Hospice centers need caring Nurses who continually get to know and understand patients. Even though their stay will always be short lived. This male nurse belongs in a research facility where he can over think all day long, including how he should fold his underwear. He was not caring! After all, if the doctor says give an extra shot has needed! Give it! The first moment I questioned calling an ambulance and having my mother-in-law taken back to the Rochester hospital emergency room took less than ten minutes of entering Hildebrandt. We were given the drama queen nurse. She stated we had to leave our belongings in the hallway and get dressed into Garments because of COVID. When I stated we were out of town, and had our valuables in those bags, she repeated, leave them in the hall! When I asked how long this policy would last, she stated until the COVID test was over. When I asked how long the COVID test would take, she did not know. The Answer should have been only a few hours! Instead she left us thinking the test would take days. When I asked why the COVID test wasn’t given back at the hospital to protect the Ambulance crew that transported her, we were confronted by administration and put in the quiet room. During this time her COVID test came back. I then made the mistake of asking the drama queen nurse if my mother-in-law could get some food, mainly milk, or soup that she was still drinking and tasting. Mrs. Drama’s nurse obviously did not take her medicine that day. She tripped off-line. She stated they could not feed the guest and immediately went to my mother-in-law and took out her perceived argument with me, out on her patient! She told her "were not going to do anything here to hurt you". She said this to a woman who was having a hard time coping with the knowledge she was dying! This was the first moment, I felt my mother-in-law was in danger at Hildebrandt. I contacted the administration and told them what their drama nurse had done and asked about her qualifications. I specifically asked, does she know the default answer “Let me ask the Doctor”. I then asked them to not have her come into my Mother-in-laws room again, as I viewed her actions has a physical attack upon my mother-in-law. This was not done. This set the tone for me and my other half who is thankfully, a Nurse herself. One of us stayed with my mother-in-law for her remaining thirteen days at Hildebrandt 100% of the time. Then we ran into the schizophrenic nurse with more senseless confrontations the Drama queen nurse could only dream of. If we were not cheerful, she would ask if she and her staff were safe. Did we have to say our loved one is dying and stopped talking that day? Did I have to say I was unpleasantly learning the stages of death has they were unfolding before me along with the medical terms such has modeling. When we brought food in that had knives, she went to her administration and said we had weapons.