Forest Lawn Memorial Gardens South

I would strongly advise everyone to stay away from this company. I signed a contract for funeral services but decided to cancel within the 30-day cancellation period. I was instructed to bring in a written cancellation letter with a wet signature, which I personally delivered on May 8th. I met with Bryant, who accepted the letter and assured me that my refund would be returned to the credit card I originally used for payment. I fulfilled everything required on my end. Seven days after submitting the letter, I still had no response — no emails, no calls, and no refund. I contacted their office multiple times and received no answers. I texted KerryAnn, Sergio, and Bryant, who were all very responsive when selling me the service, but suddenly disappeared once it came time to process the cancellation. On Monday, May 18th, I finally reached Bryant, who then changed the story and told me I would receive a paper check within two weeks instead of a refund back to my card. Why should I have to chase people just to get my own money back? He also said he would call me back to see if their office could still refund the money directly to my credit card — of course, he never called back. I called again on May 20th, and once again no one could help me except the receptionist, Daphny, who had no answers. They are playing with people’s emotions during an already difficult time. This is not a pair of shoes I purchased — these are funeral services tied to emotional and financial stress. I truly feel that once I decided to go with another company that was significantly more affordable, they simply stopped caring. Now I’ve been left with no choice but to contact my bank and attempt a chargeback for the funds withdrawn from my checking account, and I still don’t know how long that process will take. This experience has been extremely disappointing and unprofessional. Please be careful before doing business with them.