GulfView Counseling & Wellness, LLC

I would not recommend Gulfview Counseling. Appointments were always started late and there was a consistent lack of professionalism throughout my experience. On multiple occasions, I observed Colleen smoking immediately before appointments, which created an uncomfortable environment for her clients. When I arrived for my last appointment, Colleen was already 25 minutes late and went outside to smoke. After waiting for almost 30 minutes past my appointment time, I was then told I would have to reschedule because my intake paperwork was incomplete and she “didn’t have time” to print the paperwork before her next appointment. I had been seeing Colleen for months before this incident with no issues regarding administrative intake/patient portal. In addition to the tardiness, the office staff member, Jack, was very demeaning during our interaction and spoke in a sharp, unprofessional tone. Rather than being helpful or understanding, the communication felt rude and dismissive, which added to an already frustrating experience. The situation felt very unprofessional and disrespectful of my time, especially considering the appointment had already started significantly late due to her delay. After I left, I received a text message from Colleen stating everything I supposedly could have done to avoid the reschedule, rather than attempting to resolve the situation professionally or acknowledge the inconvenience caused by the late appointment and communication issues. The response felt defensive instead of solution focused. Communication and reliability are extremely important in mental health services, and unfortunately those standards were not met. I will not be back.

Colleen Hays is the best of the best. I’m from Ky and experienced a lot of abuse there inside of a hospital and Colleen Hays was my therapist I saw a few times after moving away from Ky. She’s awesome I recommend her to anybody that needs someone to talk with.

I seen Colleen years ago. I was going through a very personal crisis. And she held my hand and helped me through one of the hardest journeys of my life. I still talk about her to this day and it’s been like 4 years. She is an amazing soul.

Writing this anonymously for obvious reasons, but I cannot stress enough how much I appreciate the GulfView team! Lexi and Caitlan are super kind and helpful and immediately set a positive tone as soon as I walk in the office. Very professional and upbeat staff! Colleen herself is an excellent therapist, and I always feel understood, listened to, respected, and encouraged by her in our sessions. She goes above and beyond in ways that other therapists don't, like accommodating late night and weekend sessions if she has to in order to get you seen. I can't recommend GulfView enough for all your mental health needs!

First off, I called to make a appointment for a new client at 745 am. Ms Kaitlin answered. Which is very odd hours but I needed to see someone. So she made my appointment for the next day. My case is very unfortunate dealing with the county. Colleen has been very professional an very supportive. Working with me through childhood trauma up to present day. She has stood beside me as a advocate with the county as well. Colleen has answered multiple phone calls in the down fall of a mental break down in the middle of the night! She is always there to help me through things I couldn't alone. I would suggest her to anyone. Atmosphere is very laid back an relaxing. I haven't found a councilor in 32 years I actually can talk to about my life. She is definitely someone I refer people to often now! She is open eared an always willing to give advice on how to approach different obstacles. Much love to her an the crew at Gulf view!